Alain MBALA MBALA

- Analyze data and performance monitoring of agencies and sub-agents

- Resolution of partner complaints

- Train partners on the use of remittance platforms
- lead campaigns and promotions

- Onboarding partner on the platform

• Identified and resolved financial discrepancies and escalated critical errors to management.
• Counted and packaged currency and coins.
• Reconciled cash drawers and daily transaction records to support accuracy.
• Upheld strict financial controls by keeping funds secure and accurately transferring monies.
• Processed account deposits, withdrawals and updates to meet customer needs.
• Moneygram operator and trainer

• Identified and resolved financial discrepancies and escalated critical errors to management.
• Counted and packaged currency and coins.
• Reconciled cash drawers and daily transaction records to support accuracy.
• Western union operator and trainer
• Placed orders for customer checks and verified starting numbers.