Summary
Overview
Work History
Education
Skills
Timeline
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Amisa Amisi Angel

Amisa Amisi Angel

Kinshasa,KN

Summary

Dynamic sales associate with a proven track record at Kinshasa, excelling in customer service and problem-solving. Enhanced customer satisfaction through relationship building and effective communication. Demonstrated strong teamwork and time management skills while maintaining a visually appealing store environment, driving repeat business and loyalty.

Overview

9
9
years of professional experience

Work History

Sales Associate

Kinshasa
01.2021 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.

Cleaner

PED-Africa
02.2017 - 12.2023
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Emptied trashcans and transported waste to collection areas.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
  • Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.

Education

High School Diploma -

Institut Technique Médical
Pweto
02-2020

High School Diploma -

Institut Chengelo
Pweto
09-2016

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills

Timeline

Sales Associate

Kinshasa
01.2021 - Current

Cleaner

PED-Africa
02.2017 - 12.2023

High School Diploma -

Institut Technique Médical

High School Diploma -

Institut Chengelo

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Amisa Amisi Angel