ANASTASIA HADJIYANNI

. Key Responsibilities and achievements:

. Delivered exceptional client service in a high-end retail environment, ensuring each customer received

a personalized luxury experience

. Support daily boutique operations, including sales, styling advice, and after sales care

. Developed strong knowledge of Saint Laurent’s product line, brand heritage, and visual merchandising

standards

. Assisted with clientele initiatives and built lasting relationships with international clientele

. Contributed to exceeding seasonal sales targets through attentive service and product expertise

. Collaborated closely with the management team to maintain store presentation aligned with brand

Guideline

. Recognized for consistently outperforming personal targets be 30-50% through a commitment to excellence, brand storytelling, and client relationship building

• Increased gallery sales by 25% over the past 12 months
• Successfully sold over 80 artworks price ranged at 10.000-60.000 usd and 2 monumental sculptures priced at 350,000 USD
• Expanded the client base date by 10% with 110 new entries in the past year
• Took part of Eden Gallery's VIP private events and dinner events increasing client attendance.
• Opening of the Maldives Gallery at Waldorf Astoria 2024 to manage the gallery activity and conduct the sales.
• Mykonos summer season April - October 2023 to manage the season and conduct sales

• Ensure up-to-date visual merchandising standards
• Inventory organization
• Delivered exceptional service to each client and helped build a strong relationship with the brand
• Handled all GCC clients and VIP inquiries while giving the best luxury experience and closing the sales
• Cashier responsibilities and packaging following the guidelines always by ensuring that prices and quantities are accurate.
• Handling (cash, POS), issue receipts, answer inquiries, process tax-free receipts, re-stock cashier's utilities, manage DHL stock transfers and client's orders
• Following up after sales with all clients
• Ensured sales targets are reached daily, monthly, and yearly reaching the business's targets

• Ensured up-to-date visual merchandising standards, a clean work area while processing items in stock and organizing inventory
• Delivered exceptional service to each client and helped build a strong relationship with the brand
• Performed all functions such as receiving stock, sending out transfers and organizing inventory
• Handled all cashier's duties and responsibilities
• Maintained up-to-date product knowledge by participating in product and vendor training
• Handled all GCC countries by ensuring they are understood and assisted as per our brand standards
• Handled all W reports, store reports and daily sales report

• Provided the highest standards of client experience by demonstrating excellent knowledge of product and service
• Understanding each client's needs in order to provide them with the right product according to their style, lifestyle and need
• Engage in upselling, cross selling and multiple selling by linking other products and driving sales to a higher target
• Maintain proper visual merchandising according to company guidelines
• Handling client complaints always with a positive attitude and desire to assist and resolve any issue
• Motivated to exceed sales goals and personal targets

• Handling Chanel & Burberry's group check ins by providing high customer service
• Organizing their meetings and events within our property
• Top up seller for rooms revenue continuously for six months

• Front desk Agent