Aron Mpoyi Mbuyi
Tech & Business Strategist
Kinshasa
Profil professionnel
Dynamic and versatile professional with a strong background in IT project management, digital services, sales, customer relations, coordination, and media support. Skilled in overseeing technology-driven projects, managing digital banking solutions, optimizing customer experience, and facilitating high-level media operations.
Proficient in IT consulting, web and mobile app development, customer success, sales strategies, and media coordination, ensuring seamless execution of projects across diverse industries. Adept at bridging communication gaps, handling field logistics, and supporting cross-functional teams to drive efficiency and success.
Recognized for problem-solving, adaptability, and strategic planning, with a results-oriented approach to delivering innovative solutions and enhancing business operations. Passionate about leveraging technology and communication to create impactful solutions and foster sustainable growth.
Vue d'ensemble
9
9
years of professional experience
3
3
years of post-secondary education
Expérience professionnelle
IT Projects Head
ARSP
Kinshasa
01.2021 - Actuel
- Lead IT project planning, execution, and delivery.
- Develop and implement technology strategies.
- Coordinate with stakeholders and cross-functional teams.
- Manage risks, budgets, and resources efficiently.
- Supervise and mentor project teams.
- Optimize IT processes for better efficiency.
- Ensure compliance with security and regulatory standards.
- Track performance and report to senior management.
Internet and Mobile Banking Sales Technician
Equity BCDC
KINSHASA
12.2020 - 02.2021
- Promote and sell internet and mobile banking solutions.
- Assist clients in onboarding and usage of digital banking services.
- Provide technical support and troubleshooting for banking platforms.
- Identify customer needs and recommend suitable banking solutions.
- Collaborate with IT and sales teams to enhance service offerings.
- Train customers on digital banking features and security measures.
- Monitor market trends and customer feedback for service improvements.
- Ensure compliance with banking regulations and security protocols.
Customer Support Head
DATA YARD ADVERTISEMENT
KINSHASA
11.2018 - 02.2020
- Oversee and manage the customer support team to ensure prompt and effective resolution of player inquiries.
- Develop and implement strategies to enhance customer experience and retention.
- Monitor and analyze support performance metrics to improve service quality.
- Train and mentor support agents on betting products, responsible gaming policies, and dispute resolution.
- Collaborate with product and marketing teams to address user feedback and optimize the betting platform.
- Ensure compliance with regulatory requirements and responsible gaming standards.
- Handle escalated issues and VIP customer concerns to maintain player satisfaction.
- Implement and enhance support channels, including live chat, email, and call center operations.
Coordinator assistant
DATA YARD ADVERTISEMENT
KINSHASA
08.2017 - 11.2018
- Support the coordinator in planning, organizing, and executing projects or events.
- Assist in scheduling meetings, preparing reports, and maintaining documentation.
- Communicate with internal teams and external stakeholders to ensure smooth coordination.
- Monitor project timelines and track progress to ensure deadlines are met.
- Handle administrative tasks such as data entry, correspondence, and filing.
- Provide logistical support for events, travel arrangements, and resource allocation.
- Assist in problem-solving and troubleshooting to keep operations running efficiently.
- Maintain confidentiality and ensure compliance with company policies and procedures
Fixer (Media & Journalism)
CMA (Consulting Media Agency)
KINSHASA
12.2016 - 12.2016
- Assist foreign journalists and media crews in navigating local environments.
- Arrange interviews with key sources, including officials, experts, and locals.
- Provide cultural and contextual insights to ensure accurate reporting.
- Secure necessary permits, press accreditations, and location access.
- Handle logistics such as transportation, accommodations, and security.
- Translate and interpret during interviews and fieldwork.
- Identify and verify credible sources for investigative pieces.
- Support crisis management and problem-solving in unpredictable situations.
- Ensure ethical reporting and compliance with local laws and regulations.
Formation
Under-graduate - Computer management
ISIPA (INSTITU SUPERIEUR DE PROGRAMMATION, ANALYSE
KINSHASAHighschool Graduate - MATHEMATICS and PHYSICS
EDAP/UPN
KINSHASAPrimary school certified study - Ecole primaire
EMASPI/collège saint Ignace
KINSHASACompétences
Motivation
Sense of initiative
Reliability
Adaptability
Digital marketing
Negotiation
Written and verbal communication
Versatility
Rigor and cleanliness
Compliance with procedures
Preparation process
Langues
English
Avancé (C1)
French
Courant
Mandarin
Débutant
Frise chronologique
IT Projects Head
ARSP
01.2021 - Actuel
Internet and Mobile Banking Sales Technician
Equity BCDC
12.2020 - 02.2021
Customer Support Head
DATA YARD ADVERTISEMENT
11.2018 - 02.2020
Coordinator assistant
DATA YARD ADVERTISEMENT
08.2017 - 11.2018
Fixer (Media & Journalism)
CMA (Consulting Media Agency)
12.2016 - 12.2016
Under-graduate - Computer management
ISIPA (INSTITU SUPERIEUR DE PROGRAMMATION, ANALYSE
Highschool Graduate - MATHEMATICS and PHYSICS
EDAP/UPN
Primary school certified study - Ecole primaire
EMASPI/collège saint Ignace
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