Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Banza  Kiongo

Banza Kiongo

Lubumbashi,HK

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

4
4
years of professional experience

Work History

Customer Service Manager

Jambo market
Lubumbashi , North Katanga
02.2023 - 04.2024
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed and implemented strategies for providing excellent customer service experience.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.

Customer Relationship Manager

Kin market
Lubumbashi , North Katanga
11.2021 - 06.2022
  • Developed and implemented customer loyalty programs to increase customer satisfaction.
  • Created and managed customer relationship management databases.
  • Provided technical support for customers when needed.

Computer Assistant

Congo Cobalt Corporation
Lubumbashi , North Katanga
08.2020 - 02.2022
  • Installed, configured and maintained computer hardware and software systems.
  • Provided technical assistance to users regarding computer applications and hardware operations.
  • Maintained accurate records of user inquiries, troubleshooting processes and resolutions.

Education

Certificate - Customer Service

Alison
United States
04-2024

High School Diploma -

Neema
Kambove
08-2019

Some College (No Degree) - Business Economics

Unili
Likasi

Skills

  • Training and mentoring
  • Report Preparation
  • Technical Support
  • Talent Development
  • Call Center Operations
  • Account Management
  • Service Delivery Optimization
  • Complaint resolution
  • Call Monitoring
  • Research ability
  • Issue Resolution
  • Focused on customer satisfaction
  • Work Prioritization
  • Conflict Management
  • Customer Relationship Management (CRM)
  • Purchasing and procurement
  • Training programs
  • Customer Service
  • Relationship Building
  • Staff Management
  • Excellent time management skills
  • Employee Scheduling
  • Customer Relations
  • Workforce Management
  • Client relations and retention
  • Persuasive
  • Customer Retention
  • New Hire Training
  • Research and due diligence
  • Schedule Management
  • Skilled multi-tasker
  • Customer-focused
  • Sales expertise
  • Talent Allocation
  • Training and coaching
  • Personnel training and development
  • MS Office

Languages

French
First Language
English
Advanced
C1
Swahili
Upper Intermediate
B2

Timeline

Customer Service Manager

Jambo market
02.2023 - 04.2024

Customer Relationship Manager

Kin market
11.2021 - 06.2022

Computer Assistant

Congo Cobalt Corporation
08.2020 - 02.2022

Certificate - Customer Service

Alison

High School Diploma -

Neema

Some College (No Degree) - Business Economics

Unili
Banza Kiongo