Bienfait NZANZU KATSUVA
Kolwezi,RDC
Summary
Dynamic ICT Project Manager with a proven track record at COTEC, excelling in network security and technical support. Expert in configuring robust IT infrastructures and fostering vendor relationships. Adept at data analysis and resource coordination, driving operational efficiency and enhancing team performance through effective communication and training initiatives.
Overview
4
4
years of professional experience
Work History
ICT Project Manager
COTEC
Butembo, Kolwezi, RDC
12.2024 - Current
- Established relationships with key personnel from client organizations in order to facilitate communication between both parties.
- Provided technical support services for users experiencing difficulties using various computer systems or applications.
- Ensured compliance with applicable laws and regulations when dealing with confidential information related to ICT projects.
- Diagnosed network issues using tools such as packet sniffers and protocol analyzers.
- Configured and maintained routers, switches, firewalls, wireless networks and other network devices.
- Maintained, repaired, and tested camera equipment for broadcast and video production.
- Monitored progress of installations, repairs and maintenance activities daily.
Area Manager and VSAT Network Engineer
AFRISOFT
BUTEMBO, KISANGANI, MONGALA, SANKURU, MBUJIMAYI, RDC
02.2021 - 11.2024
- Established strong relationships with vendors to secure competitive pricing and best quality products.
- Analyzed financial data such as sales reports, budgets and payroll records to identify areas of improvement.
- Coordinated with store managers to develop plans for improving operational efficiency.
- Resolved conflicts between employees or customers in a professional manner.
- Developed strategies for increasing sales, market share and customer satisfaction.
- Monitored and evaluated district performance to ensure goals were met.
- Collaborated with other departments such as Human Resources or Marketing on initiatives related to Area Management duties.
- Identified business opportunities by analyzing consumer trends within local markets.
- Supervised business functions, employee staffing, customer retention and financial accountability for stores.
- Boosted team morale and overall revenue by creating sales contests.
- Supervised employees, ensuring optimal productivity.
- Implemented network security measures, including VPNs, access control lists (ACLs), and firewalls to protect data and systems.
- Managed wireless networking setups, including access points placement and security configurations, to ensure robust mobile connectivity.
- Designed, implemented, and maintained local area networks (LANs) and wide area networks (WANs) across multiple locations.
- Configured and installed network hardware including routers, switches, and firewalls to enhance security and performance.
- Monitored network usage and capacity to forecast future requirements and plan for expansions.
- Provided technical support and guidance to users and junior network engineers, enhancing team knowledge and efficiency.
- Coordinated with vendors and service providers to ensure timely delivery and setup of network equipment and services.
- Configured network equipment for installations, performed lifecycle refreshes and performed post-installation testing for turnkey services.
- Installed and maintained Vo IP and VTC devices, checking customer availability for various networks.
Education
A0 ENGINEER - Computer Engineering
BILINGUAL CHRISTIAN UNIVERSITY OF CONGO
Beni11-2020
Skills
- Video surveillance and security installation
- Installation and configuration of lsb networks
- IT Network Administration and Security
- VSAT and WiMAX Installation
- Website creation, Android app and hosting
- Computer maintenance, telephones and other electronic devices
- Installation and configuration of intercoms
- Domestic electrical installation
- Network troubleshooting
- Technical support
- Data analysis
- Network security
- Risk assessment
- Resource coordination
- Building applications
- Training and support
- [Software] expertise
- Communication
- IT infrastructure
Languages
French
First Language
English
Intermediate (B1)
B1
Swahili
Upper Intermediate (B2)
B2
Lingala
Intermediate (B1)
B1
Accomplishments
- Football
- Reading
References
References available upon request.
Timeline
ICT Project Manager
COTEC
12.2024 - Current
Area Manager and VSAT Network Engineer
AFRISOFT
02.2021 - 11.2024
A0 ENGINEER - Computer Engineering
BILINGUAL CHRISTIAN UNIVERSITY OF CONGO