Christiane Rakotojoelina

• Ensuring the coordination of the support for HEA, NUT, WASH projects
• Overseeing a team of seven staff in three departments HR, Finance and Logistics
• Ensure smooth running of the project's activities and priorities, monitoring the work advancement
• Supervise financial activities to ensure financial programming, financial reporting and internal and external audits
• Processing relevant financial paperwork and oversee donor compliance
• Ensure all internal financial controls are implemented and monitored
• Prepare and develop budgets for support and shared costs, meeting internal and donor requirements
• Manage and track expenditure of assigned budgets, ensure spending is in line with donor requirements, time frames and notify relevant field managers of any necessary adjustments
• Ensure treasury management and forecast, ensuring training and validation of daily transactions
• Oversee human resource activities, support line managers in recruitment, induction, training, appraisals, disciplinary actions, staff development
• Ensure all national and international legal employment requirements are adhered to contracts, statutory deductions, and records are kept
• Provide logistical support to program staff and field bases: managing supply chain and overseeing import/supply or medical/WASH procurements, managing equipment, vehicles, assets, IT, communication equipment and training of logistics staff
• Ensuring internal and external movement are accurate and efficient, procedures are maintained, particularly in procurement, storage and transportation
• Serve as the back-up for the Project Coordinator.
• Streamlined reporting procedures to provide stakeholders with timely updates on project status and potential risks.
• Ensured on-time project delivery through meticulous monitoring of progress and timely resolution of issues.
• Developed detailed project plans, defining scope, objectives, timelines, and key milestones for success.
• Evaluated project outcomes upon completion, identifying areas for improvement and lessons learned, refining future strategies for ongoing success.
• Planned and coordinated scheduling and administrative tasks.
• Monitored project progress, identified risks and took corrective action as needed.
• Maintained open communication by presenting regular updates on project status to customers.

• Ensuring the coordination of the support of HEA and NUT
• Ensure smooth running of support activities and ensuring relevant policies and procedures are put in place and followed
• Oversee financial activities to ensure cashflow, payment, reporting, internal and external audits
• Ensure all internal financial controls are in place and donor guidelines are followed
• Oversee human resource activities, support line managers in recruitment, induction, training, appraisals, disciplinary action and administration
• Ensure all national and international legal employment requirements are adhered to contracts
• Provide logistical support to program staff and field bases: managing supply chain and overseeing import/supply or medical/program procurements, vehicles, assets, IT, communication equipment and training of logistics staff
• Ensure logistics accuracy and efficiency in procurement, storage and transportation
• Prepare and develop budgets for support and shared costs, complying to donor requirements
• Manage and track expenditure of assigned budgets, ensure spending is in line w/donor requirements, time frames and notify relevant field managers of any necessary adjustments.
• Boosted team productivity by providing comprehensive training and fostering a collaborative work environment.
• Negotiated contracts with vendors for optimal pricing while maintaining quality standards across all stages of the project lifecycle.
• Ensured on-time project delivery through meticulous monitoring of progress and timely resolution of issues.
• Collaborated with senior leadership in strategic planning initiatives to drive continuous improvement throughout the organization.
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
• Recruited and oversaw personnel to achieve performance and quality targets.
• Reported regularly to managers on project budget, progress, and technical problems.

• Assumes charge of the US Embassy finance office and ensure the coordination of a team of eight staff
• Providing guidance and assistance to the Management Team
• Providing financial reports and official documents required by the Department of State and associated agencies represented in the Embassy such as USAID, Department of Defense
• In compliance to the US Department of States regulations and policy, participating in the validation of all payments and travels
• Preparing budgets and monitoring of budgets, providing guidance and support to agencies
• Ensuring the correct allotment of funds on procurements and purchases
• Producing different reports to the Department of State agencies, analysing financial data
• Responding to audits and liaise with finance in Charleston
• Managing financial planning and overseeing accounting, voucher examining, cashiering and payroll liaison for all agencies
• Leading job reclassification review in the financial department
• Coaching the team, overseeing training for each member of the team
• Reorganizing the finance department team to meet goals and deadlines, ensuring the optimization of resources.
• Mentored junior staff members in best practices for effective financial management.
• Created comprehensive financial reports for stakeholders, presenting key insights into company performance.
• Established strong relationships with external partners such as banks and vendors, optimizing financing options.
• Prepared timely tax filings while ensuring full compliance with all applicable laws and regulations.
• Managed a team of finance professionals, fostering collaboration and professional growth.
• Helped clients make informed decisions about financial future.
• Educated clients on financial topics and best practices.
• Devised comprehensive financial plans for clients to achieve short and long-term financial goals.
• Assisted clients with budgeting and cash flow management.

Rohingya crisis, Refugees Assistance Projects

• In partnership with World Concern, coordinating emergency support in Finance, Human Resources and Logistics, Procurement for three major projects
• In collaboration with project managers, implementing 3 projects in 3 months: shelter, nutrition and health in the Rohingya Camp
• Planning and organizing procurement and administration in partnership with the Country Director
• Implementing HR policies and procedures for Bangladesh Program
• Creating a salary grid for the HR department
• Building a support team, training, and coaching the three department teams
• Budgeting for new projects and monitoring expenditures, identifying financial risks and implementing corrective actions
• Providing guidance and strategies to Country Director and headquarter to a fast-changing environment
• Coordinating large recruitments and training new staff, onboarding
• Transitioning the strategies from emergency projects to a country program
• Supporting the departments in the forecast of cash flows, staffing and logistic requirements
• Coordinating procurements, supply chains and liaising with different partners and stakeholders.
• Boosted team productivity by providing comprehensive training and fostering a collaborative work environment.
• Negotiated contracts with vendors for optimal pricing while maintaining quality standards across all stages of the project lifecycle.
• Established strong relationships with clients through consistent communication, understanding their needs, and delivering tailored solutions.
• Developed detailed project plans, defining scope, objectives, timelines, and key milestones for success.
• Planned and coordinated scheduling and administrative tasks.

• Under the supervision of the Country Director, the Business Support Manager has operational responsibility for Finance, Human Resources, Logistics, Procurement, Administration and/or Information Technology
• Planning and monitoring operations with the team managers, defining priority and delivering to projects the necessary support
• Developing strategic approaches and innovative solutions to the program issues
• Reporting activities to the Project Coordinator and the Country Manager
• Restructuring the finance department and redefining roles and attributions as corrective actions following the organization financial regulations
• Training the finance team and creating tools for increased capacity
• Developing systems for compliance to donor and governmental requirements
• Proving support to managers for Finance, HR, Logistics and IT and defining priorities, assessing risks and strengthen the capacity of the support staff
• Donor reporting and audit coordination, developing corrective actions with the managers and monitoring implementation
• Budgeting and project budget monitoring
• Ensuring administrative and legal paperwork and submitted and registered
• Authorizing payments and purchases, maintaining relationship with banks and local partners.

• Represented MEDAIR with authorities, UN agencies, OCHA, humanitarian agencies and other partners
• Coordinating and ensuring the running of the program including 3 projects in Bunia territory in managing the main support functions including Administration, Base Management, Finance, Human Resources, Logistics, IT and Safety
• Coordinating the recruitments staff conducting training and induction on the support side (finance, human resources, logistic and security)
• Managing the logistic requirements for the new projects in different phases of the project, and the logistic need for the new staff including constructions of new spaces, different procurement
• Implementing the UNICEF finance requirements in finance and logistic sub-departments as well as forecasting finance needs in collaboration with the projects managers
• Implementing the Pooled Fund project for refugees.

• Supporting two emergency projects, the role consisted in coordinating and ensuring the smooth running of the main support functions including Administration, Base management, Finance, Human resources, Logistics, IT and Security
• Representing Medair in meetings with OCHA, clusters and local authorities
• Setting up the new base as the office changed location and reattributing roles to the team
• Strengthening the finance and logistic procedures to avoid financial irregularities
• Developing methods to attain the objectives in following logistic/finance/HR processes
• Improving the quality of reports and general outcome to effectively support the project.

• Maintain and develop admin, HR, and Finance procedures, in collaboration with the Country Director
• Suggest to the Country Director areas to develop or to work on and implement changes
• Coordinate national staff recruitment and onboarding
• Training all new international staff, and conducting finance and HR trainings for all staff
• Advise on disciplinary action and general personal care for national staff
• Responsible for the smooth running of the finance department, including payroll, financial control, tax payment, cashflow
• Ensure the application of relevant guidelines
• Ensure all legal requirements pertaining to Madagascar are met and maintained
• In collaboration with the Country Director, develop national staff guideline
• Maintain regular contact with the Finance Officer and IT at the Headquarter in order to ensure smooth coordination and flow of information.

• Account management of sensitive customers such as major governmental projects and embassies.
• Self-motivated, with a strong sense of personal responsibility.
• Worked well in a team setting, providing support and guidance.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked flexible hours across night, weekend, and holiday shifts.
• Organized and detail-oriented with a strong work ethic.