Vodacom Congo
KINSHASA,Kinshasa
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Vodacom DR Congo
10.2019 - Current
- Delivered onsite technical support for employees.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Reduced downtime with effective troubleshooting and timely problem resolution.
- Supported critical business applications'' uptime by effectively identifying root causes of incidents and coordinating efficient resolutions.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Answered questions and provided information to customers about new software or hardware.
- Streamlined helpdesk processes for quicker issue resolution and increased customer satisfaction.
- Provided remote support for off-site employees, resolving issues quickly without sacrificing job performance.
- Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
- Updated software to safeguard against security flaws.
- Monitored systems in operation and quickly troubleshot errors(SharePoint).
Data Analyst
Vodacom DR Congo
09.2022 - 04.2023
- Produced monthly reports using Oracle Sql developer.
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
- Used statistical methods to analyze data and generate useful business reports.
- Participated in requirements meetings to understand business needs.
IT Technician
Commission Electoral National Independant (CENI)
06.2017 - 09.2017
- Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
- Maintained office PCs, networks and mobile devices.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and computers.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Participated in on-call rotation to ensure 24/7 availability of technical support for mission-critical systems.
- Completed detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Monitored systems in operation and quickly troubleshot errors.
IT Specialist
Xtreme Crime Solution Security Services
02.2014 - 04.2016
- Maintained a comprehensive knowledge of current industry trends, developments, tools, or techniques relevant to the role of an IT specialist.
- Walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Provided exceptional customer service by promptly addressing problems reported by end users.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Patched software and installed new versions to eliminate security problems and protect data.
Programmer
Expanded Vaccination Program
03.2008 - 08.2008
- Designed intuitive graphical user interfaces to improve user experience.
- Designed intuitive user interfaces that enhanced overall product usability and customer satisfaction levels.
- Developed custom scripts to automate repetitive tasks, freeing up valuable time for other project priorities.
- Maintained detailed documentation on all projects, facilitating knowledge transfer and reducing future troubleshooting efforts.
Education
Information Technology
Richfield Graduated Institute of Technology
Johannesburg12.2015
Bachelor of Science - Information Technology
Institut Supérieur D’Informatique Programmation
Kinshasa, DR Congo08.2008
Skills
- Certified AWS Cloud Practitioner & Solution Architect Associate
- Oracle SQL developer
- Data Analysis
- DevOps Tools and Technologies: Jenkins, Git, Docker, Kubernetes,Terraform, AWS
- Continuous Integration/Continuous Delivery (CI/CD): Building secure pipelines, automating testing and deployment processes
- Microsoft Office 365
- Linux
- Front End Web Development
- CSS
- HTML
- Wordpress
Certification
Certified AWS cloud Practitioner
Music, Reading, Sport
- Good music
- Learning new technology
- Spending time at the gym
Languages
French
Native language
English
Advanced
C1
Timeline
Data Analyst
Vodacom DR Congo
09.2022 - 04.2023
IT Support Specialist
Vodacom DR Congo
10.2019 - Current
IT Technician
Commission Electoral National Independant (CENI)
06.2017 - 09.2017
IT Specialist
Xtreme Crime Solution Security Services
02.2014 - 04.2016
Programmer
Expanded Vaccination Program
03.2008 - 08.2008
Information Technology
Richfield Graduated Institute of Technology
Bachelor of Science - Information Technology
Institut Supérieur D’Informatique Programmation
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