Gloria Bauma
Summary
Highly motivated and results-oriented professional with 8+ years of experience in administration, logistics, procurement, and program coordination within the Red Cross Red Crescent Movement and the banking sector. Proven ability to manage complex operations, build strong stakeholder relationships, and drive successful outcomes in challenging environments. Passionate about community development and humanitarian assistance, with a strong commitment to the Red Cross Red Crescent principles.
Overview
8
8
years of professional experience
Work History
Support Services Officer
International Federation of Red Cross and Red Crescent Societies (IFRC)
06.2023 - Current
- Provided comprehensive administrative support to the IFRC Kinshasa Cluster (DRC, Congo Brazzaville, Rwanda, and Burundi), ensuring a safe and efficient working environment
- Managed contracts, negotiated terms, and ensured compliance with procurement procedures, including e-contracting systems
- Oversaw fleet and logistics operations, ensuring efficient vehicle management and compliance with IFRC regulations
- Led procurement activities, ensuring timely and cost-effective acquisition of resources for National Societies and PNS
- Supervised and mentored staff, providing training and guidance on administrative, procurement, and IT policies
- Developed and implemented process improvements to enhance efficiency and service levels within the administration and supply chain functions
Customer Care Representative
Trust Merchant Bank
12.2017 - 03.2023
- Supervised and trained customer service staff, ensuring adherence to bank policies, procedures, and regulatory guidelines
- Resolved customer inquiries and complaints, providing exceptional service and support
- Opened new accounts, processed transactions, and promoted banking products and services
- Collaborated with central teams to coordinate programs and ensure effective representation at the provincial level
- Contributed to marketing and awareness campaigns to expand the customer base
- Provided administrative support for the establishment of new bank branches
Program and Logistics Assistant
The Congo Tree
09.2016 - 09.2017
- Organized training sessions, graduations, and conferences for various programs, managing logistics and coordinating with vendors
- Managed supplier relationships, ensuring timely delivery of equipment and services
- Maintained accurate records and files, ensuring efficient program administration
- Identified and evaluated potential suppliers and partners to meet program needs
- Negotiated rental contracts and secured suitable training venues
Education
MBA-Management
UNICAF
MBA01-2026
Bachelor's Degree - Business Management
Université Libre des Pays des grands Lacs
09.2019
Degree - Economics and Management
Université Libre des Pays des grands Lacs
10.2016
Skills
- Microsoft Office Suite
- Team and Operational Management
- Training and Performance management
- Logistics and Procurement
- Event planning
- Customer service and Relationship building
- Negotiation
- Banking operations
- Budget management
Extra-Curricular Activities
Volunteer, International Amnesty, 11/01/19, Present
Planned and organized the 'Write for Rights' campaign.
Co-founder, Uhuru Knowledge Center, 01/01/19, Present
Established a network of cultural centers in rural areas, promoting civic education and community development.
Secretary of the Chapter, Fullgospel Business mens Fellowship International (FGBMFI), 01/01/14, 12/01/17
Managed administrative tasks, including meeting minutes, planning, budgeting, and activity evaluation.
Facilitator, The Congo Tree, 01/01/16, Present
Conducted leadership, conflict management, and problem-solving training for youth.
Volunteer, Amani Festival, 02/01/15, 02/01/20
Provided support for VIP guests during the festival.
Languages
French, Swahili
Native language
English
Advanced
C1
Timeline
Support Services Officer
International Federation of Red Cross and Red Crescent Societies (IFRC)
06.2023 - Current
Customer Care Representative
Trust Merchant Bank
12.2017 - 03.2023
Program and Logistics Assistant
The Congo Tree
09.2016 - 09.2017
Bachelor's Degree - Business Management
Université Libre des Pays des grands Lacs
Degree - Economics and Management
Université Libre des Pays des grands Lacs
MBA-Management
UNICAF
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