Summary
Overview
Work History
Education
Skills
Timeline
Generic
GUNTI VIVEK

GUNTI VIVEK

Visakhapatnam

Summary

CARREER OBJECTIVE: Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience

Work History

Head of Logistics

VNG INFRA
KINSHASA, DRC CONGO
06.2025 - Current
  • BIVAC Portal Operations
    Open BIVAC licenses through the BIVAC portal as per shipment requirements.
  • Bank Coordination
    Liaise with the Purchase team to initiate and manage new license openings with various banks.
  • Warehouse Coordination
    Work closely with the warehouse team to monitor and verify daily inventory levels.
  • MIS Reporting
    Prepare and share daily MIS (Management Information System) reports with the Managing Director, covering costing details and shipment updates.
  • Supplier Payments
    Ensure timely payments to international suppliers in China, India, and Dubai.
  • Statement of Accounts (SOA) Management
    Maintain up-to-date SOAs for all VNG group entities.
  • Shipment Tracking & Cost Control
    Monitor daily shipment movements.
    Negotiate demurrage and detention charges with DECLARA to minimize extra costs.
  • Pre-Loading Compliance
    Ensure all necessary pre-loading documentation is in place (BV, Exoneration, or Non-BV), prior to shipment dispatch

Assistant Manager ( DOCUMENTATION & OPERATIONS )

REUDAN SHIPPING & LOGISTICS SERVICES PVT LTD
GANDHIDHAM, GUJARAT
12.2024 - 03.2025
  • Delivery Order Management
    Apply for delivery orders on the Maersk website and other carrier portals.
  • Overseas Client Coordination
    Coordinate with international clients regarding customs clearance and transportation requirements.
  • IGM Filing Coordination
    Follow up with agents to ensure IGM (Import General Manifest) is filed accurately based on HBL (House Bill of Lading) details.
  • Client Relationship Management
    Conduct weekly scheduled calls with existing customers to maintain strong client relationships and ensure service satisfaction.
  • Shipping Line Coordination
    Coordinate with local shipping lines and MLOs (Main Line Operators) for space allocation and negotiate better freight rates.
  • Customs Clearance (Mundra Port)
    Handle customs clearance procedures twice a week at Mundra port, including:
    Submission of documents for PQ (Plant Quarantine) clearance and SIIB (Special Intelligence and Investigation Branch) section.
    Processing cargo release after import duty clearance by obtaining the Out of Charge (OOC) from customs.
  • Task Prioritization & Organization
    Effectively prioritize and organize tasks to meet service goals efficiently.
  • Customer Service Excellence
    Promote high levels of customer satisfaction by resolving issues with knowledgeable and friendly support.

CUSTOMER SERVICE CUM DOCUMENTATION EXECUTIVE

REUDAN SHIPPING & LOGISTICS SERVICES NIGERIA LTD
APAPA
11.2023 - 11.2024
  • Booking & Shipping Instructions
    Place container bookings on MLO (Main Line Operator) websites.
    Submit Shipping Instructions (SI) and share BL (Bill of Lading) drafts with clients for confirmation.
  • Space Management & Freight Booking
    Secure space with shipping lines for exports through various Indian ports, ensuring timely and cost-effective shipping solutions.
  • Client Relationship Management
    Directly handled key clients such as Springfield, Valency, and Victory Grains Ltd, maintaining strong working relationships and ensuring satisfaction.
  • Export Operations (Agro Commodities)
    Specialized in handling export shipments of agro commodities including soybeans, sesame seeds, and raw cashew nuts in shell.
  • End-to-End Logistics Management
    Oversaw complete logistics flow from the shipper’s warehouse to port gate-in, including transportation, customs clearance, and freight forwarding.
  • Warehouse Services
    Provided warehouse rental solutions for clients to support export operations and cargo consolidation.
  • Documentation & Compliance
    Ensured timely delivery of finalized shipping and customs documents in accordance with regulatory and client timelines

REUDAN INTERNATIONAL GHANA LTD

CUSTOMER SERVICE CUM DOCUMENTATION EXECUTIVE
TEMA
11.2022 - 11.2023
  • Booking & SI Management (MLO Websites)
    Place container bookings and submit Shipping Instructions (SI) on multiple MLO platforms including Maersk, CMA CGM, ONE Line, Hapag Lloyd, PIL, and COSCO.
    Follow up with MLOs for container link-up and triangulation requests.
  • Documentation Handling
    Prepare Letters of Commencement (LOC) based on packing lists and commercial invoices.
    Handle third-party documentation such as Phytosanitary Certificates, Certificate of Origin (COO), and Fumigation Certificates.
    Process LDC (Least Developed Country) documents for duty reductions in destination countries.
  • Client Shipment & Payment Tracking
    Maintain detailed tracking sheets for each client, covering shipment status (pipeline/sailed) and payment records for quick reference and follow-up.
  • End-to-End Logistics Coordination
    Manage customs clearance, transportation, and freight forwarding activities.
    Maintain strong client relationships with major partners such as Valency International, Afcott (Keval Ram Group), Rafmoh, and Banyan Trade Africa.
    Coordinate with transporters from shipper's warehouse to port gate-in, ensuring smooth and timely operations.
  • Client Engagement & Forecasting
    Conduct weekly scheduled calls with clients to understand upcoming projections and plan space and logistics accordingly.
  • Space Allocation & Carrier Coordination
    Successfully managed space allocation for approximately 100 containers per week during peak season with carriers such as CMA CGM, Maersk, and ONE Line.
  • Team Collaboration
    Worked closely with cross-functional teams including purchase, warehouse, documentation, and finance to achieve operational and service delivery goals.

DHRUVA LOGISTICS INDIA PVT LTD

OPERATIONS CUM SALES EXECUTIVE
VISAKHAPATNAM
03.2022 - 08.2022
  • NVOCC Agent Coordination:
    Managed NVOCC agents including Aegon Shipping LLC (ALPL Line) and Bilender Logistics (Nauka Lines) for seamless coordination and execution of shipping operations.
  • Documentation & Regulatory Compliance:
    Responsible for filing Import General Manifest (IGM) and Export General Manifest (EGM) through 1.5 EDI using ICL software ensuring timely and accurate submissions as per customs regulations.
  • Inventory & Reporting:
    Shared weekly stock/inventory details with NVOCC principals and generated monthly DSR (Daily Status Report) for submission to the Head Office. Scheduled monthly online review meetings to analyze performance and updates.
  • Freight Pricing & Client Quotations:
    Provided competitive freight rate quotations to clients to secure bookings and maintain commercial edge.
  • Vendor Appointment & Revenue Optimization:
    Appointed customs clearance agents as vendors for selected clients to streamline operations and enhance revenue generation.
  • Demurrage & Detention Handling:
    Proactively managed shipments under detention or demurrage, applied for and secured 100% waivers from shipping lines to reduce cost implications.
  • Special Cargo Handling:
    Specialized in handling Dangerous Goods (DG) such as dry batteries and Ferro Silicon Manganese, ensuring compliance with international safety and handling regulations.
  • Client Relationship Management:
    Conducted scheduled calls and client meetings to maintain strong relationships and ensure satisfaction, reinforcing the organization’s role as a reliable freight forwarding partner.

TRANSLINER MARITIME PVT LTD

OPERATIONS CUM DOCUMENTATION EXECUTIVE
VISAKHAPATNAM
01.2020 - 02.2022
  • Booking & Documentation Management:
    Handled export bookings, Shipping Instruction (SI) submission, and export invoice preparation using TMS software to ensure smooth and timely shipment execution.
  • Container Release Coordination:
    Coordinated with container depots to ensure timely release of containers on FIFO (First-In, First-Out) basis, minimizing dwell time and optimizing container usage.
  • Space & Vessel Coordination:
    Secured space allocation from local vessel operators and confirmed connecting vessels through counterpart agents before placing final bookings to avoid delays and ensure schedule adherence.
  • Client Communication & Documentation:
    Issued BL (Bill of Lading) drafts and final invoices to clients promptly, maintaining professionalism and building trust to ensure long-term business relationships.
  • Form 13 & Manifest Filing:
    Issued Form 13s and managed IGM and EGM filings via 1.5 EDI software in compliance with customs requirements.
  • Import Operations:
    Sent pre-alerts for import shipments, coordinated with clients for CFS (Container Freight Station) nominations, and issued Delivery Orders (DOs) efficiently to support timely cargo clearance.
  • Customs Compliance:
    Obtained essential customs permissions, including landing permissions, continuity bond renewals, and TSA (Terminal Service Agreement) closings, ensuring all documentation was in order.
  • Commodities Handled:
    Successfully managed export and import of key commodities like granite slabs, ferro silicon manganese, chillies, cashew nuts, and shrimps, with specific expertise in handling perishable and high-value cargo.
  • Client Relationship Management:
    Regularly scheduled tele-calls and follow-ups with existing clients to ensure business continuity and client satisfaction.
  • Customer Service Excellence:
    Delivered exceptional customer service both in-person and via phone, ensuring client needs were met professionally and promptly.

Education

BBA - BACHELOR OF BUSINESS ADMINISTRATION

DR.DY PATIL VIDYAPEETH UNIVERSITY
PUNE
01-2027

INTERMEDIATE - BOARD OF INTERMEDIATE EDUCATION

Bhashyam Junior IIT College

S.S.C. BOARD OF SECONDARY EDUCATION

BHASHYAM PUBLIC SCHOOL
VIZIANAGARAM

Skills

  • Ms Office package - Word, Excel & Power Point
  • Typing 45 words per minute
  • Ready to take up tasks with enthusiasm
  • I have ability to lead and manage people
  • Process improvement strategies
  • Time management
  • Vendor relationship management
  • Sales monitoring

Timeline

Head of Logistics

VNG INFRA
06.2025 - Current

Assistant Manager ( DOCUMENTATION & OPERATIONS )

REUDAN SHIPPING & LOGISTICS SERVICES PVT LTD
12.2024 - 03.2025

CUSTOMER SERVICE CUM DOCUMENTATION EXECUTIVE

REUDAN SHIPPING & LOGISTICS SERVICES NIGERIA LTD
11.2023 - 11.2024

REUDAN INTERNATIONAL GHANA LTD

CUSTOMER SERVICE CUM DOCUMENTATION EXECUTIVE
11.2022 - 11.2023

DHRUVA LOGISTICS INDIA PVT LTD

OPERATIONS CUM SALES EXECUTIVE
03.2022 - 08.2022

TRANSLINER MARITIME PVT LTD

OPERATIONS CUM DOCUMENTATION EXECUTIVE
01.2020 - 02.2022

BBA - BACHELOR OF BUSINESS ADMINISTRATION

DR.DY PATIL VIDYAPEETH UNIVERSITY

INTERMEDIATE - BOARD OF INTERMEDIATE EDUCATION

Bhashyam Junior IIT College

S.S.C. BOARD OF SECONDARY EDUCATION

BHASHYAM PUBLIC SCHOOL

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