Inmaculada Martin Munoz
OPERATIONS DIRECTOR
Kinshasa
Profil professionnel
With 15 years of experience as a manager at Moneytrans, I have developed strong skills in operational management across multi-site environments. My expertise lies in the planning and implementation of efficient processes, managing change, and facilitating training for agents. I have successfully led teams, ensuring effective collaboration and performance. My background includes financial management and oversight of various departments, such as accounting and human resources. Working in the DRC has enhanced my adaptability and analytical skills, allowing me to embrace new challenges and drive impactful solutions.
Vue d'ensemble
20
20
years of professional experience
18
18
years of post-secondary education
1
1
Certification
Expérience
Operation Director
Moneytrans RDC
Kinshasa
2008.06 - 2024.11
- Présentation de l'entreprise: www.inmartin.net
- Internal audit
- Team management (50 people)
- Management of fixed and variable expenses
- Management of compliance department
- Project creation
- Creation of new strategies
- Commercial department management
- Organisation of workshops and conferences
- Management of partners
- Management of customer services
- DRC expansion as well as design and implementation of new branches
- Business development
- Reporting to Brussels headquarters
- Www.inmartin.net
Manager of reservations
Hôtel Chambord
Brussels
2006.02 - 2008.06
Reservation group
Hôtel Thon Brussels City Center
Bruxelles
2005.03 - 2006.04
- Management of 10 people team
- Online pricing management
- Maximize hotel occupancy
- Organization of conferences
- Single or group reservation
- Conference room booking
- Partners follow-up
- Managing reservation for a 500 rooms hotel
- Restauration and activities management
- Follow up of partners
Formation
Certi cat excutive innovative sales strategy. I - Marketing
Ichec Formation continue
Kinshasa 2024.05 - 2024.06
Diploma - interior design
Institut Dideront
2004.09 - 2008.06
English studies - undefined
Hammersmith and west London College
2003.09 - 2004.06
Secretarial Diploma - undefined
E.P.F.C
2000.09 - 2002.06
High School diploma - undefined
Colegio Virgen Milagrosa
1981.09 - 1993.06
Compétences
- Team Management
- Creativity
- Illustrateur
- Photoshop
- Indesing
- Autocad
- Travail en équipe
- Communication efficace
- Résolution de problèmes
- Motivation personnelle
- Tolérance aux conditions difficiles
- Cohésion d'équipe
- Adaptabilité aux changements
- Créativité et innovation
- Esprit d'équipe
Certificats
Certificate Executive Innovative Sales Strategy, Ichec, 05/01/24
Informations complémentaires
- Passion pour les cuisines du monde
- Arts créatifs
- Couture
- Voyages ;
- Mode
- Art
- Pratique du jogging depuis 20 ans
Personnalisé
Manager of Reservations at Hôtel Chambord, Brussels
Langues
Spanish
Bilingue
French
Bilingue
English
Intermédiaire
Chronologie
Certi cat excutive innovative sales strategy. I - Marketing
Ichec Formation continue
2024.05 - 2024.06
Operation Director
Moneytrans RDC
2008.06 - 2024.11
Manager of reservations
Hôtel Chambord
2006.02 - 2008.06
Reservation group
Hôtel Thon Brussels City Center
2005.03 - 2006.04
Diploma - interior design
Institut Dideront
2004.09 - 2008.06
English studies - undefined
Hammersmith and west London College
2003.09 - 2004.06
Secretarial Diploma - undefined
E.P.F.C
2000.09 - 2002.06
High School diploma - undefined
Colegio Virgen Milagrosa
1981.09 - 1993.06