Jean-Luc Serufuli
JnS TV
11
years of professional experience
3
Languages
Trilingual professional fluent in French, English, and Swahili, with a Bachelor’s degree in Political Science and experience in customer service, banking, insurance, team coordination, and administrative support. Strong interpersonal, communication, conflict-resolution, and problem-solving skills, with the ability to work effectively with diverse teams and clients. Knowledgeable in key human resources functions, including recruitment support, onboarding, employee relations, performance monitoring, workplace communication, and records management. Recognized for professionalism, discretion, adaptability, leadership, and the ability to handle sensitive information in fast-paced environments. Motivated to support employees, strengthen organizational processes, and contribute to a positive and productive workplace.
Work History
Bilingual Administrative Assistant
1 Year- Developed and maintained employee records using HRIS, ensuring compliance with company policies and regulations.
- Streamlined onboarding processes, enhancing new hire integration and reducing time to productivity.
- Implemented training programs that improved staff engagement and fostered professional development opportunities.
- Conducted regular audits of HR processes, identifying areas for improvement and ensuring accuracy in record-keeping.
- Facilitated conflict resolution sessions, promoting a collaborative work environment and addressing employee concerns effectively.
- Analyzed employee feedback data to inform human resource strategies, driving improvements in workplace culture and satisfaction.
Business Planner
1 Year 7 Months- Developed comprehensive business plans aligning with organizational objectives and market trends.
- Analyzed financial data to inform strategic decision-making and optimize resource allocation.
- Collaborated with cross-functional teams to identify process efficiencies and drive operational improvements.
- Conducted market research to identify growth opportunities and competitive positioning strategies.
- Led project management initiatives, ensuring timely completion and adherence to established budgets.
Sales Agent & Supervisor
1 Year 4 Months- Lead, Guide, inspire, and empower teams to achieve outstanding results.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Achieved top performer status within the company due to consistent high sales numbers.
Credit Card Specialist
3 Months- Exceeded credit card sales goals by 20%, securing long-term client relationships.
- Controlled credit exposure by providing financial order management support to minimize risk and obtain timely payment.
- Generated reporting to aid leadership with information to determine future credit card goals.
- Made decisions and recommendations about extending lines of credit.
Customer Service Assistant
2 Years 1 Month- Collected customer feedback and made process changes to exceed customer satisfaction goals by 95%
- Managed [40]+ incoming calls each day with utmost professionalism and knowledgeable service.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Met customer call guidelines for service levels, handle time and productivity.
YouTube Content Creator
11 Years- Applied current editing and photography tools to tell great stories.
- Employed site manager tools to publish content and maintain professional looking web pages.
- Oversaw lighting, graphics, audio and camera movements in TV and movie filmmaking.
- Evaluated scripts to identify creative strategies and resource needs for effective production.
- Develop original content through social listening and independent sources.
Education
Bachelor's Degree - Political Science And Business Administration
Skills
Customer Service and Sales Expertise
Microsoft Office Suite (Word
Excel
PowerPoint)
Multilingual: English
French
Swahili
Lingala
Conflict Resolution and Negotiation
Strategic Planning and Team Collaboration
Meeting Scheduling
Video Editing and Content Creation
Administrative and Logistical Support
Business Leadership
Focus and Follow-Through
Affiliations
- International Association of Administrative Professionals
- American Society of Safety Professionals
- Association for Computing Machinery
- Human Resources Certificate
Languages
English
Native or Bilingual
French
Native or Bilingual
Swahili
Professional Working
Timeline
Bilingual Administrative Assistant
Royal Bank of Canada, RBC
07.2025 - 07.2026Read More
Business Planner
Etablissement FURAHA
01.2025 - CurrentRead More
Sales Agent & Supervisor
LGM
06.2023 - 10.2024Read More
Credit Card Specialist
CITI BANK
02.2023 - 05.2023Read More
Customer Service Assistant
BMO
01.2021 - 02.2023Read More
YouTube Content Creator
JnS TV
08.2015 - CurrentRead More
York University
Bachelor's Degree from Political Science And Business Administration
Read More