Johanna Byamana
Kinshasa,KN
Summary
Skilled in operations management and interpersonal relations, I excel in driving partner integration and customer satisfaction at Vodacom/VODACASH (M-Pesa). Demonstrated ability to enhance partner onboarding processes and support, achieving significant improvements in partner integration efficiency. Proficient in Microsoft Office, my approach combines analytical prowess with a commitment to excellence in customer care.
Overview
7
7
years of professional experience
1
1
Certification
Work History
M-Pesa Integration Partners onboarding Specialist
Vodacom/VODACASH (M-Pesa)
Kinshasa
05.2024 - Current
- Assist partners who are willing to do business with VODACASH via integration to fill, sign, and share the pack of documentation required to become an M-Pesa partner for integration.
- Follow up with all stakeholders within M-Commerce to review and validate documents submitted by partners, and facilitate interactions with partners if required to add missing information or update some documents.
- Follow up with the Product Development team on the integration of each partner until the delivery of the new product.
- Follow up with the Billing and IT teams regarding the integration of each partner until the delivery of the new product.
- Attend the weekly meeting between the M-Pesa New Product Development and Billing & IT teams to get an update on the status of each partner integration and prepare a presentation on that.
- Present the change management team's request for approval to deliver each partner integration initiative.
Retail and Business Support
Vodacom/VODACASH (M-Pesa)
Kinshasa
07.2022 - Current
- Assist agents and partners with the operations regarding the operations they carry out.
- Handle complaints from partners, agents, and subscribers.
- Assist and coordinate with the sales team and the marketing team on sales strategies.
- Handle inquiries from agents regarding their activities.
- Direct partners' grievances to the appropriate departments.
- Offer a better quality of customer service.
Life insurance trainee/advisor
Afrissur
Kinshasa
05.2022 - 07.2022
- My essential role was to accompany potential targets throughout the acquisition cycle, and even after onboarding them as policyholders.
- Acquiring new clients in the life insurance industry was my mission.
- I acquired basic notions in the field of insurance within the life insurance sector.
Internship/Academic training
Vodacom
Kinshasa
04.2019 - 05.2019
- Work experience at Vodacom Congo Enterprise Business Unit, where I gained professional experience in operational and administrative support.
- I was in charge of recommending the most suitable services and helping with project prioritization.
- The overall objective of this role is to generate revenue by cross-selling Vodacom's products, while effectively deploying the company's capital, and by assessing and managing risks.
Internship/Academic training
Rawbank
Kinshasa
07.2018 - 08.2018
- I managed the front and back office administration.
- My main task was to support the team by taking care of customers' needs.
- In the back and front office, I performed essential administrative functions that support the day-to-day commercial banking operations.
Education
Master degree - economics and development (entrepreneurship, taxation and business management)
Université Catholique du Congo
Kinshasa, République démocratique du Congo12.2021
Bachelor degree - economics and development
Université Catholique du Congo
Kinshasa, République démocratique du Congo10.2019
Skills
- Operations management
- Organizing
- Interpersonal relations
- Customer care
- Communication
- Analysis
- Microsoft Office
- Administration
Certification
- Certificate of Completion in Accounting, Mastering accounting operation
- Notions and knowledge in the application of insurance in the life sector
Hobbies and Interests
- Music
- Tennis
- Photography
- Reading
- Movies
References
- Mamie Florence Lemba, Branch manager, Rawbank - Saint Luc, mamyflorence.lemba@rawbank.cd, 243818870015
- Christian Kulula, Manager Partner Management, Enterprise Business Unit, Vodacom, christian.kulula@vodacom.cd, 243814443501
- Serge Pindi, Formateur, Afrissur, 243824123384
- Elie Pembi, Manager M-Pesa operations, Vodacash/M-PESA, elie.pembi@m-pesa.cd, 0814444496
Personal Information
- Date of Birth: 09/14/98
- Gender: Female
- Nationality: Congolese
Languages
French
First Language
English
Upper Intermediate (B2)
B2
Swahili
Proficient (C2)
C2
Lingala
Proficient (C2)
C2
Timeline
M-Pesa Integration Partners onboarding Specialist
Vodacom/VODACASH (M-Pesa)
05.2024 - Current
Retail and Business Support
Vodacom/VODACASH (M-Pesa)
07.2022 - Current
Life insurance trainee/advisor
Afrissur
05.2022 - 07.2022
Internship/Academic training
Vodacom
04.2019 - 05.2019
Internship/Academic training
Rawbank
07.2018 - 08.2018
Master degree - economics and development (entrepreneurship, taxation and business management)
Université Catholique du Congo
Bachelor degree - economics and development
Université Catholique du Congo