MAMBO MUGO
Nairobi
Summary
Mambo Mugo, an experienced sales associate in providing exceptional customer service and dining experience to guests in fine-dining and fast-paced hotels, restaurants and cafes. I am a master in the art of communication, greeting and welcoming, high sanitary and hygiene standards, upselling and regularly exceeding sales target and goals. Stock-taking and Inventory management for food and beverages. Fluent in native Swahili and English with efficient experience in the MS OFFICE SUITE and Bar knowledge and management.
Overview
8
8
years of professional experience
Work History
F&B MANAGER
UPEMBA HOTEL LUBUMBASHI, CONGO
Lubumbashi, Congo
07.2024 - Current
- I manage day to day operations of the hotel to ensure seamless flow of service
- I coach my staffs on customer service to ensure efficient and quality service given to the guests
- I analyze and manage beverages and food stocks to ensure that budgets are balanced
- I man the staffs and delegate tasks accordingly to empower and build growth and prosperity
- I ensure constant training to continuously improve knowledge in food and beverages with my extensive knowledge acquired in my career.
Bar Waiter
JW Marriott nairobi
Nairobi, Kenya
03.2024 - 06.2024
- I welcome guests warmly and uplifting manner while giving the best customer service by creating luxurious memorable experiences for the guests
- I serve wines with extensive beverage knowledge from Diageo bar academy that helps with guest satisfaction
- I give luxurious experiences through Marriott core values that enhance my service with proper verbiage for positive communication with attention to detail.
HEAD WAITER
HILLPARK HOTEL NAIROBI
Nairobi, Kenya
09.2023 - 02.2024
- I welcome guests, present the menu and give necessary customer service to ensure ultimate satisfaction through creating memorable experiences for the guests
- I assist in inventory taking and stock management to ensure the budget targets are attained and train the new staffs
- I assist in staff manning and record keeping ensuring the event organization are done in an efficient way
- Applying high sanitary standards in dining service with guest anticipation and handling complaints to ensure smooth operations.
HEAD waiter
melenzane’ italian restaurant kuwait
Kuwait, Kuwait
01.2020 - 04.2023
- I welcomed guests, menu presentation, served food and drinks, with high level of hygiene
- I helped in handling complaints using company guidelines and carrying out necessary follow-ups with guest feedbacks
- I helped in managing and updating ordering paperwork, sales reports, and reconciliations in transaction reports and training new staffs
- I assist my supervisor and manager in the stock taking and inventory management to ensure we reduce on wastages and updating on the best and worst selling products using the FMC program.
bartender and waiter
BLUE DOOR CLUB nairobi, kenya
Nairobi, Kenya
03.2019 - 12.2019
- I rendered customer service to ensure guest satisfaction with a well-mannered and professional attitude
- I welcomed the guests, menu presentation, prepared and tended beverages to the guests while providing high sanitary hygiene with a plus of beverage knowledge to enhance the guest experience
- I did stock-taking and inventory in the bar and successfully redesigned existing inventory system, ordering and non-food storage practices, resulting in a significant decrease in wastages and breakages.
WAITER
NEWS CAFÉ RESTAURANT NAIROBI
Nairobi, Kenya
04.2018 - 02.2019
- I maintained high level of customer service and professionalism and was able to gain regular guests who appreciated my service, and this improved my clientele and my service
- I helped my manager in staff manning and waiter allocations as I had proved my skills in guest service from greeting and welcoming, menu presentation, order taking, cutlery and crockery handling with personal hygiene
- I managed to achieve top seller position for 4 consecutive months in my time at work due to my extensive knowledge in service delivery and improved sales from the previous months as it motivated my colleagues and creative a positive competitive atmosphere.
RESTAURANT WAITER
BIG SQUARE CAFÉ’ AND RESTAURANT NAIROBI
Nairobi, Kenya
02.2017 - 02.2018
- I learnt customer service through extensive training of which I learnt how to greet and welcome guests, menu presentation, serving food and beverages, personal and cutlery and crockery hygiene and in addition to my excellent communication skills I managed to attain best seller and best service delivery a couple of times
- I created a positive competitive ground with my outstanding customer service qualities and my quick learning skills and the ability to solve guest related problems efficiently
- I maintained the cleanliness of the restaurant and was given duty allocations responsibility which helped build my leadership skills.
Education
bachelor of ARTS in ECONOMICS, TOURISM AND COMMUNICATION -
THE UNIVERSITY OF NAIROBI
06.2017
Skills
- Stock taking and inventory management
- Proficient with POS systems
- Excellent communication skills
- Customer service and team leadership
- F&B operations, staff management and training
- Health and safety standards
Personaldevelopments
- CERTIFICATE IN CUSTOMER SERVICE
- SUPERVISORY SKILLS AND STOCK MANAGEMENT
- CERTIFICATE IN BAR KNOWLEDGE AND MANAGEMENT
- HACCP TRAINING
- OPENING LAUNCH TEAM- JW MARRIOTT NAIROBI
- FIRE PREVENTION SKILLS
References
- Mulupi Rodgers, +254 792 194 875, Manager, JW Marriott Nairobi, Nairobi, Kenya
- Nicholas Muthoka, +254 718 446 062, Supervisor, Melenzan’e Kuwait, Kuwait
- Simon Kirumia, +254 723 349 208, Bar Manager, Blue Door Club, Kenya
- Aisha Gasangwa, +254 716 891 630, HR, News Café Restaurant, Kenya
- Grace Murage, +254 726 471 163, F&B Manager, Hillpark Hotel, Kenya
Timeline
F&B MANAGER
UPEMBA HOTEL LUBUMBASHI, CONGO
07.2024 - Current
Bar Waiter
JW Marriott nairobi
03.2024 - 06.2024
HEAD WAITER
HILLPARK HOTEL NAIROBI
09.2023 - 02.2024
HEAD waiter
melenzane’ italian restaurant kuwait
01.2020 - 04.2023
bartender and waiter
BLUE DOOR CLUB nairobi, kenya
03.2019 - 12.2019
WAITER
NEWS CAFÉ RESTAURANT NAIROBI
04.2018 - 02.2019
RESTAURANT WAITER
BIG SQUARE CAFÉ’ AND RESTAURANT NAIROBI
02.2017 - 02.2018
bachelor of ARTS in ECONOMICS, TOURISM AND COMMUNICATION -
THE UNIVERSITY OF NAIROBI