MASUDI SAFI Divine
KINSHASA
Summary
Jeune professionnelle et dynamique ayant une solide expérience dans la vente et le conseil client entreprise dotée d’une excellente maitrise du de la langue Française, je suis versatile dans le Domain professionnel. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
Work History
Gestionnaire De La Clientele
ABS VISION ONE
KINSHASA
05.2021 - Current
- Produced thorough, accurate and timely reports of project activities.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Implemented quality control measures to uphold company standards.
- Reviewed completed work to verify consistency, quality, and conformance.
- Proposed or approved modifications to project plans.
- Analyzed market trends and competitor activity to inform business strategy.
Hospitality Intern
Hopital General de referrence Ariwara
12.2022 - 04.2024
- Assisted in maintaining inventory of supplies, equipment, and other materials used in hospitality operations.
- Assisted guests at check-in, providing information on various services within hotel.
- Led daily shift briefings to motivate employees and address issues or inefficiencies.
- Assisted management staff with administrative tasks like filing paperwork or creating documents when needed.
- Computed bills, collected payments and made change for guests.
- Provided customer service at the front desk.
- Answered phone calls and responded to emails in a timely manner.
Receptionist
Hotel selton
KINSHASA
07.2022 - 12.2022
- Organized travel arrangements for staff members including flights, hotels, car rentals.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Assisted in the preparation of regularly scheduled reports by collecting and analyzing information.
- Coordinated meeting room bookings and arranged catering for meetings and events.
Education
Master of Science - Nutrition Sciences
Institut De Soins De Santé De La Croix Rouge
Kinshasa01-2023
Diplôme En Nutrition -
Institut Tsandi AVORI
ITURI,République Démocratique Du Congo09-2021
Some College (No Degree) -
Institut Tsandi Avori
IturiSkills
- Gestion de la base de données et de la clientèle
- Maitrise linguistique
- Réceptionniste
- Organisatrice des évènements
- Pack Office
- Internet
- Pack Excel
References
- Hervé Mahamadou, Responsable des Ressources Humaines de FHI 360, Bunia, +243 89 58 77 115, mherve638@gmail.com
- Nahan Ebengo Responsable ABS VISION ONE, KINSHASA, +243 813603263, Nathanebengo@gmail.com
- Jean Pierre Ndalu, Promoteur de l'hotel selton, RDC, +243 9 82 097 097, mndalu39@gmail.com
Languages
- Français, Langue maternelle
- Anglais, B2 acces bien
- Lingala, Langue maternelle
- Swahili,Langue maternelle
Personal Information
- Age: 20
- Marital Status: single
Timeline
Hospitality Intern
Hopital General de referrence Ariwara
12.2022 - 04.2024
Receptionist
Hotel selton
07.2022 - 12.2022
Gestionnaire De La Clientele
ABS VISION ONE
05.2021 - Current
Master of Science - Nutrition Sciences
Institut De Soins De Santé De La Croix Rouge
Diplôme En Nutrition -
Institut Tsandi AVORI
Some College (No Degree) -
Institut Tsandi Avori
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