Nelly IMIKA Muhindo
Kinshasa
Summary
with solid background in client management and track record of maintaining strong client relationships. Proven ability to implement strategic initiatives that enhance client satisfaction and retention. Demonstrated communication and problem-solving skills in high-pressure environments.
Overview
5
5
years of professional experience
Work History
Responsable De Clientèle
VERITAS RDC
Kinshasa/RDC
01.2024 - Current
- Developpement and nurtured client partnerships to enhance overall satisfaction and loyalty.
- Oversee coordination of project timelines and deliverables to enhance client satisfaction.
- Managed documentation and reporting processes to ensure compliance with organizational standards.
- Established trust with clients through consistent follow-up and a commitment to understanding their unique business needs.
Assistante key account manager
Airtel RDC
Kinshasa
10.2022 - 12.2022
- Prospection
- Visite des clients
- Organisation des réunions
Assistante Key account manager
Airtel RDC
Kinshasa
11.2021 - 12.2021
- Prospection
- Visite des clients
- Organisation des réunions
Assistante commerciale
Ecobank RDC
Kinshasa
04.2021 - 06.2021
- Accueil des clients
- Création des cartes cashxpress
- Gestion des plaintes
Education
Gestion commerciale et distribution
Ecole Supérieure De Management De Kinshasa ESG
Kinshasa,RDC09.2023
Diplôme d'Etat - Pédagogie générale
Lycée Bosangani
Kinshasa, RDCSkills
- Sens du détail
- Esprit d'équipe
- Sens de l'organisation
- Adaptabilité
- Special projects
- Strategy development
Additional Information
- Cuisine
- Ecriture
- Théâtre
Langues
Français
Courant
Anglais
Opérationnel
Chinois (mandarin)
Débutant
Swahili
Langue maternelle
Lingala
Courant
Timeline
Responsable De Clientèle
VERITAS RDC
01.2024 - Current
Assistante key account manager
Airtel RDC
10.2022 - 12.2022
Assistante Key account manager
Airtel RDC
11.2021 - 12.2021
Assistante commerciale
Ecobank RDC
04.2021 - 06.2021
Gestion commerciale et distribution
Ecole Supérieure De Management De Kinshasa ESG
Diplôme d'Etat - Pédagogie générale
Lycée Bosangani
Vente en ligne
Vente ligne d'aliments à temps partiel.