Patrick Tshitundu
Kinshasa,KN
Summary
Adept IT Support Engineer with a proven track record at Equity Bank Commercial Du Congo, enhancing system efficiency and reliability through expert application support and hardware diagnostics. Skilled in scripting languages and virtualization technologies, I excel in strategic IT solutions and collaborative problem-solving, significantly improving operational workflows.
Overview
11
11
years of professional experience
Work History
IT Support Engineer
Equity Bank Commercial Du Congo
01.2018 - 02.2021
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Used ticketing systems to manage and process support actions and requests.
- security and supervision of computer equipment via portnox core.
deployment of Sophos operating system updates, and others
assistance and monitoring of service providers and IT service providers.
maintain a monthly activity report, and propose cutting-edge strategies for the company to achieve its assignments - Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
- Tested new software and hardware prior to deployment.
Computer Assistant
TRUST Merchant BANK S.A.
06.2012 - 03.2015
- Recommended network security standards and upgrades to management.
- final support agent of flex cube
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained office PCs, networks and mobile devices.
Data Entry and Data Base Clerk
UN MACC DRC
04.2010 - 04.2013
- Provided quality clerica
- anti-mine information and database management system.
collect data mines and process them,
basic data encoding and cleaning,
produce maps with GIS components
Education
Bachelor of Science - Mathematics And Computer Science
UNIVERSITE DE KINSHASA
Kinshasa, The Democratic Republic Of Congo2010
Skills
- Scripting Languages
- Hardware diagnostics
- Virtualization Technologies
- Application support
- Windows Server
- Firewall Management
- Mobile Device Management
Languages
French, English
Native language
Software
Finacle application
Core banking, broker card management
Timeline
IT Support Engineer
Equity Bank Commercial Du Congo
01.2018 - 02.2021
Computer Assistant
TRUST Merchant BANK S.A.
06.2012 - 03.2015
Data Entry and Data Base Clerk
UN MACC DRC
04.2010 - 04.2013
Bachelor of Science - Mathematics And Computer Science
UNIVERSITE DE KINSHASA
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