Summary
Overview
Work History
Education
Skills
Languages
Software
Timeline
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Patrick Tshitundu

Kinshasa,KN

Summary

Adept IT Support Engineer with a proven track record at Equity Bank Commercial Du Congo, enhancing system efficiency and reliability through expert application support and hardware diagnostics. Skilled in scripting languages and virtualization technologies, I excel in strategic IT solutions and collaborative problem-solving, significantly improving operational workflows.

Overview

11
11
years of professional experience

Work History

IT Support Engineer

Equity Bank Commercial Du Congo
01.2018 - 02.2021
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Used ticketing systems to manage and process support actions and requests.
  • security and supervision of computer equipment via portnox core.
    deployment of Sophos operating system updates, and others
    assistance and monitoring of service providers and IT service providers.
    maintain a monthly activity report, and propose cutting-edge strategies for the company to achieve its assignments
  • Configured hardware, devices, and software to set up work stations for employees.
  • Installed and configured operating systems and applications.
  • Tested new software and hardware prior to deployment.

Computer Assistant

TRUST Merchant BANK S.A.
06.2012 - 03.2015
  • Recommended network security standards and upgrades to management.
  • final support agent of flex cube
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Maintained office PCs, networks and mobile devices.

Data Entry and Data Base Clerk

UN MACC DRC
04.2010 - 04.2013
  • Provided quality clerica
  • anti-mine information and database management system.
    collect data mines and process them,
    basic data encoding and cleaning,
    produce maps with GIS components

Education

Bachelor of Science - Mathematics And Computer Science

UNIVERSITE DE KINSHASA
Kinshasa, The Democratic Republic Of Congo
2010

Skills

  • Scripting Languages
  • Hardware diagnostics
  • Virtualization Technologies
  • Application support
  • Windows Server
  • Firewall Management
  • Mobile Device Management

Languages

French, English
Native language

Software

Finacle application

Core banking, broker card management

Timeline

IT Support Engineer

Equity Bank Commercial Du Congo
01.2018 - 02.2021

Computer Assistant

TRUST Merchant BANK S.A.
06.2012 - 03.2015

Data Entry and Data Base Clerk

UN MACC DRC
04.2010 - 04.2013

Bachelor of Science - Mathematics And Computer Science

UNIVERSITE DE KINSHASA

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Patrick Tshitundu