Stephanie Saidi
Sales Director
Kinshasa
Profil professionnel
Accomplished Sales Manager with over 20 years of experience in the telecommunication industry, adept at driving business development and nurturing high-value relationships. Excel at leading teams through high-stress situations with a blend of creativity, strategic direction, and a focus on exceeding sales targets. Recognized for outstanding achievement in sales management, with a track record of substantially over performing against annual goals. Bring a resilient and adaptable mindset to dynamic markets, coupled with a strong capability in fostering a team-oriented environment that champions client management and business growth. Actively seeking a top management sales role in Canada to leverage extensive customer management, business development, and leadership skills to drive sustained success.
Vue d'ensemble
10
10
years of professional experience
Expérience
Acting Managing Director
Vodacom Congo SA
Kinshasa
01.2024 - Actuel
- Defining and ensuring the implementation of Vodacom Business's sales and customer strategy to deliver revenue and profitability across all industry practices
- Overseeing overall profitability, executing the strategy, and formulating action plans to achieve the targets
- Led the Sales Organization, building a high-performing and diverse team
- Delivered superior customer experience to Global (VGE) and local customers, driving end-to-end CXX, including Build & Run
- Extended Vodacom's leadership with Multi-National, Large Enterprise, and SMB customers, accelerating profitable growth
- Identified and supported future growth opportunities, expanding the total communications product mix and fostering innovation
Senior Executive Head Of Sales
Vodacom Congo SA
Kinshasa
06.2023 - Current
- Leading the sales strategy of a strategic functional area within the Sales team, ensuring profitable margin levels and managing both direct and indirect account relationships
- Motivating the team, driving the adoption of a wide range of products and solutions from Vodacom’s portfolio, and implementing effective churn prevention strategies to maintain and enhance market leadership
- Increasing market share and driving profitable revenue through integrated products, services, and wholesale management
- Developed and executed a sales strategy that significantly increased profitable margins and market share
- Strengthened direct and indirect account relationships, resulting in enhanced customer loyalty and reduced churn
- Successfully motivated and led a high-performing sales team, driving continuous growth in a competitive market
- Expanded the adoption of Vodacom's integrated products and services, contributing to a substantial increase in revenue
- Implemented effective churn prevention strategies, securing Vodacom’s market leadership
Executive Head Of Sales
Vodafone Global Enterprise Vodacom
Kinshasa
07.2018 - 06.2023
- Responsible for leading a strategic functional area within the Sales team, focusing on profitable margins, direct account relationships, and team motivation
- Lead initiatives to drive account penetration and strategic development through upselling, ensuring accounts remain loyal to Vodacom
- Additionally, drive increased market share and revenue through integrated products, services, and mobile solutions
- Successfully led key deal teams of NAMs, RAMs, and GAMs, winning large, complex, and strategic opportunities
- Built and nurtured strong relationships with senior customer contacts, enhancing awareness of VGE’s current and future capabilities
- Acted as a key ambassador for global trends and services, driving new sales into the VGE customer base
- Developed and maintained fruitful partnerships with key solution partners, third parties, fixed carriers, and integrators
- Provided leadership on high-value, strategically important, and complex deals, securing vital resources and delivery through effective influence on VGE Account Sponsors, OpCo Board, and Group decision-makers
Country Manager
Vodafone Global Enterprise
Kinshasa
07.2017 - 07.2019
- Responsible for achieving financial targets, including total contract value, gross margin, and market share for allocated products and solutions
- Enhanced customer relationships to identify new business opportunities while ensuring alignment with Vodacom's enterprise agenda across all functions
- Additionally, prepared and implemented detailed sales strategies, account plans, and supported the introduction of new products and solutions into customer accounts
- Consistently met and exceeded financial targets, including total contract value, gross margin, net margin contribution, and market share
- Successfully implemented Service Improvement Plans, achieving and maintaining target Net Promoter Scores (NPS)
- Developed and strengthened customer relationships, leading to significant new business wins and expanded opportunities
- Effectively prepared and executed sales strategies, ensuring account plans were signed off, regularly reviewed, and aligned with stakeholders
- Supported the successful introduction of new products and solutions into key accounts, driving further growth and innovation
Senior Sales Manager
Vodafone Global Enterprise
Kinshasa
11.2014 - 07.2017
- Secured new business from a strategic set of customers with a national footprint, while managing and growing the current customer base by selling additional products and services
- Focuses on minimizing churn, maximizing revenue growth, and increasing business nationwide
- This role involved retaining and leveraging customer and market intelligence to enhance future win opportunities and managing C-Level engagement with internal stakeholders
- Retained and utilized valuable customer and market intelligence to enhance future business opportunities, regardless of tender outcomes
- Identified and implemented winning strategies, leveraging global proposals to secure local wins
- Analyzed market trends and competitor data to tailor Vodacom/Vodafone products and services to meet customer needs
- Modeled and executed commercial propositions that aligned with Vodacom/Vodafone’s commercial principles, increasing total contract value
- Successfully managed deals through commercial governance, demonstrating strategic growth plans and identifying account development opportunities
- Collaborated with GAM/Line Manager to set and achieve financial targets per account, optimizing margins and revenue potential
- Identified and capitalized on up-sell and cross-sell opportunities within allocated accounts, driving additional revenue growth
Formation
Entry degree - Medical Science
Universite de Kinshasa
Strategy - Strategy
HEC Paris Business School
Paris 04.2023 -
Executive MBA - Finance & Business Administration
Frankfurt Finance School
02.2024 -
Compétences
- Performance Tracking and Achievement
- Resilience and Adaptability
- Strategic Planning & Execution
- Industry Knowledge in Telecom
- Problem-Solving and Creativity
- Customer Relationship Management
- Sales Coaching & Management
- Client Management
- Leadership and Team Building
- Business Development
Informations complémentaires
- Voyages : [Pays]
- Musique
Langues
Anglais
Courant
Français
Langue maternelle
Chronologie
Executive MBA - Finance & Business Administration
Frankfurt Finance School
02.2024 -
Acting Managing Director
Vodacom Congo SA
01.2024 - Actuel
Senior Executive Head Of Sales
Vodacom Congo SA
06.2023 - Current
Strategy - Strategy
HEC Paris Business School
04.2023 -
Executive Head Of Sales
Vodafone Global Enterprise Vodacom
07.2018 - 06.2023
Country Manager
Vodafone Global Enterprise
07.2017 - 07.2019
Senior Sales Manager
Vodafone Global Enterprise
11.2014 - 07.2017
Entry degree - Medical Science
Universite de Kinshasa