Tara Morris
London
Summary
Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Overview
32
32
years of professional experience
Work History
Customer Care Case Manager
Patricia White's
04.2021 - Current
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Participated in department meetings, contributing valuable insights toward continuous improvement initiatives.
- Reduced average case resolution time with proactive case monitoring and followups.
- Liaised with internal departments as needed, facilitating seamless communication between teams during case resolution processes.
- Assisted in the development of training materials for new hires, sharing expertise in effective case management practices.
- Utilized advanced problem-solving skills to resolve challenging cases that resulted in satisfied customers.
- Trained new team members on case management procedures, contributing to a well-prepared workforce.
- Developed personalized solutions for customers, ensuring their needs were met while maintaining company standards.
- Maintained comprehensive knowledge of products and services to provide accurate information to customers in need of assistance.
- Boosted customer retention, consistently delivering exceptional service and support.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Live in Care Coordinator
Rivendell Care And Support
09.2017 - 07.2018
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Monitored progress towards patient goals, adjusting care plans as needed to achieve desired results.
- Enhanced patient care by developing and implementing comprehensive care plans.
- Improved communication among healthcare providers, streamlining the coordination of services for patients.
- Coordinated discharge planning, ensuring a smooth transition from hospital to home or other facilities.
- Completed resident assessments in accordance with current regulations and guidelines.
- Successfully negotiated client contract renewals to create increased revenue.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Field Supervisor
Quality Of Life Homecare LTD
06.2015 - 02.2017
- Monitored employee performance for compliance with regulations and policies.
- Supervised field operations teams to complete projects within established timelines.
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Presented weekly and monthly performance reports to demonstrate team progress.
- Met with customers to resolve issues and build productive relationships.
- Investigated issues and developed effective solutions.
- Contributed to business growth by identifying new opportunities for expansion in the local market.
- Provided exceptional mentorship to junior staff members, fostering professional growth and development within the team.
- Evaluated performance and progress, and made proactive adjustments.
- Boosted client satisfaction rates by maintaining open communication channels and addressing concerns promptly.
- Developed strong rapport with clients through excellent customer service skills and attention to detail on projects.
- Mentored team members in best practices to increase sales performance.
- Trained workers in proper methods, equipment operation and safety procedures.
- Provided feedback to workers on job performance and safety procedures.
- Supervised training of new construction and extraction workers on safety practices and procedures.
Health Care Assistant
Housing And Care 21
05.2013 - 06.2016
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Observed patient skin conditions and reported findings to registered nurse.
- Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Supported nursing staff with care of incontinent patients and promotion of continence care.
- Increased patient safety by promptly addressing concerns and reporting incidents or potential hazards to supervisory staff.
- Contributed to efficient patient care by accurately documenting medical information and maintaining up-to-date records.
- Performed vital signs monitoring, ensuring timely reporting of any abnormalities to the medical team.
- Ensured reliable communication between patients and healthcare providers by serving as an empathetic listener and effective advocate when necessary.
- Delivered high standard of holistic care to patients to promote equality and dignity.
- Responded swiftly to emergency situations, providing prompt assistance while following established protocols until professional help arrived onsite.
- Played an active role in delivering holistic care that addressed not only physical but also emotional well-being of patients under my supervision.
- Participated in ongoing training sessions, staying current with best practices in health care assistance.
- Documented patient information and care activities in electronic health record.
- Followed directions of licensed nurses to administer medications and treatments.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
Home Health Care Assistant
Fremantle Trust
06.2011 - 05.2013
- Adapted caregiving approaches based on individual patient preferences, respecting unique cultural backgrounds or beliefs.
- Improved patient comfort by providing compassionate and attentive care.
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Monitored progress and documented patient health status changes to keep care team updated.
- Communicated effectively with multidisciplinary teams regarding changes in patient condition or needs for additional interventions.
- Collaborated with healthcare team members to develop customized care plans for each patient.
- Implemented fall prevention strategies within the home environment, minimizing potential injury risks for patients.
- Documented daily observations and progress in patient records, maintaining accurate information for healthcare team reference.
- Administered medication as prescribed, ensuring proper dosage and timely intake.
- Established trusting relationships with patients through active listening and empathetic communication techniques.
- Participated in ongoing training sessions to enhance caregiving knowledge and skills consistently.
- Coordinated with other caregivers to provide seamless assistance transitions between shifts or visits.
- Monitored vital signs and reported any abnormal findings to the supervising nurse promptly.
- Administered medications in accordance with doctor's instructions.
- Scheduled and coordinated medical appointments.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Assisted with end-of-life care.
- Developed and implemented care plans for clients.
- Supported families through difficult times by offering emotional support and education on important care tasks.
- Trained new staff members on best practices for home health care.
Trainer Assessor
Bluebird Care
11.2010 - 10.2011
- Streamlined training processes by developing and implementing efficient training methodologies tailored to the organization''s needs.
- Achieved higher trainee satisfaction rates through consistent monitoring of progress and timely interventions when needed.
- Improved overall organizational performance by identifying skill gaps among employees and creating targeted training solutions.
- Participated in ongoing professional development opportunities to stay current on industry trends, ensuring that delivered training programs remained relevant and impactful.
- Boosted employee retention rate by designing engaging training programs that fostered professional growth and development.
- Increased employee engagement in training sessions with interactive activities that catered to various learning styles.
- Enhanced trainee performance by conducting comprehensive assessments and providing constructive feedback.
- Supported a positive learning environment with clear communication, active listening, and empathy for diverse learners.
Deputy Manager
Sugars
09.2008 - 04.2010
- Developed strong relationships with stakeholders to facilitate smooth communication and project completion.
- Enhanced employee performance by providing regular feedback, coaching, and training opportunities.
- Created and maintained a strong team culture that promoted high levels of collaboration, employee satisfaction, and overall performance.
- Liaised with team members, stakeholders and vendors to coordinate activities, provisioning, environment setup, risk mitigation and follow-up.
- Evaluated employee performance regularly using well-defined criteria, recognizing top performers and addressing underperformance proactively.
- Oversaw daily operations of the department, ensuring maximum productivity and adherence to company policies.
- Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
- Managed budgets for various projects, ensuring optimal resource allocation and cost control.
- Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
- Greeted and assisted customers with questions, concerns and purchasing needs.
- Partnered with upper management in executing functional strategies and reporting capabilities.
- Assisted senior manager with payroll, scheduling and cash deposits and receipts.
- Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Personal Assistant
Minister In Charge Of Hydrocarbons
01.2006 - 02.2008
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained an organized workspace for the owner which facilitated easy access to important documents when needed.
- Maintained appropriate filing of personal and professional documentation.
- Improved communication between the owner and external parties by drafting professional correspondence on their behalf.
- Displayed absolute discretion at handling confidential information.
- Increased productivity by prioritizing tasks and ensuring deadlines were met consistently.
- Reduced administrative workload for the owner through proficient handling of routine tasks, allowing them to focus on higher-level responsibilities.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Streamlined the owner''s schedule by managing appointments, meetings, and travel arrangements.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Translate the ministers confidential documents in english
- Managed complex calendar coordination across multiple time zones for seamless meeting scheduling.
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
Assistant Account Manager
Lancaster Beauty Company
09.2001 - 11.2004
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
- Anticipated clients' needs by staying in touch on regular basis.
- Built client relationships by acting as liaison between customer service and sales teams.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
- Participated in cross-functional projects, working collaboratively with colleagues from various departments to achieve shared goals.
- Mentored junior staff members, fostering a supportive team environment that encouraged professional growth.
- Ensured compliance with company policies and procedures while managing sensitive financial data for multiple accounts.
- Collaborated with sales teams to identify upselling opportunities and grow revenue.
- Developed customized solutions for clients by thoroughly understanding their unique needs and priorities.
- Enhanced client satisfaction by efficiently managing accounts and addressing concerns promptly.
- Maintained accurate records of client interactions, ensuring all relevant information was easily accessible for future reference.
- Provided exceptional customer service through regular communication with clients regarding their account status.
- Supported senior account managers in developing long-term strategies aimed at growing existing client portfolios.
- Managed client relationships, resulting in increased retention and loyalty.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Attended monthly sales meetings and quarterly sales trainings.
Managing Director
Lignakin SARL
02.1992 - 03.1996
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Increased overall company performance by implementing strategic management initiatives and streamlining operations.
- Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
- Oversaw complex negotiations with suppliers/vendors for favorable contract terms that led to cost savings.
- Optimized resource allocation for improved efficiency and profitability across all departments.
- Enhanced workplace safety protocols proactively addressing potential hazards before they became critical incidents.
- Cultivated a strong organizational culture built on integrity accountability teamwork which resulted in higher retention rates among staff.
- Delivered consistent revenue growth by identifying new business opportunities and expanding service offerings.
- Managed risk effectively by instituting comprehensive mitigation strategies across the organization''s operations.
- Established a high-performing executive team, recruiting top talent from diverse industries to drive organizational excellence.
- Led cross-functional teams to achieve company-wide growth objectives, fostering collaboration and innovation.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Education
No Degree -
Bachelor of Arts - Business Studies
London School of Commerce
London, UK10.2022
No Degree - Health And Social Care
St Patrick's College
London, UK10.2015
No Degree - ESOL Certificate Level 5
Barnet College
London, UK01.1998
Skills
- Call center experience
- Complaint Handling
- Follow-up skills
- Customer satisfaction measurement
- Customer Relations
- Training and mentoring
- Team Management
- Delegation and Supervision
- Report Preparation
- Customer Service
- Problem-Solving
- Effective Communication
Languages
French
Native language
English
Proficient
C2
Timeline
Customer Care Case Manager
Patricia White's
04.2021 - Current
Live in Care Coordinator
Rivendell Care And Support
09.2017 - 07.2018
Field Supervisor
Quality Of Life Homecare LTD
06.2015 - 02.2017
Health Care Assistant
Housing And Care 21
05.2013 - 06.2016
Home Health Care Assistant
Fremantle Trust
06.2011 - 05.2013
Trainer Assessor
Bluebird Care
11.2010 - 10.2011
Deputy Manager
Sugars
09.2008 - 04.2010
Personal Assistant
Minister In Charge Of Hydrocarbons
01.2006 - 02.2008
Assistant Account Manager
Lancaster Beauty Company
09.2001 - 11.2004
Managing Director
Lignakin SARL
02.1992 - 03.1996
No Degree -
Bachelor of Arts - Business Studies
London School of Commerce
No Degree - Health And Social Care
St Patrick's College
No Degree - ESOL Certificate Level 5
Barnet College
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