Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Languages
music, reading, learning
Timeline
Hi, I’m

TSHIKUNKA MUNGONGE VICTOIRE

Desk Manager
Kolwezi
TSHIKUNKA MUNGONGE VICTOIRE

Summary

Professional Desk Manager with hands-on experience in leading front office operations and optimizing guest satisfaction. Skilled in team collaboration, problem-solving, and adapting to changing needs. Strong focus on efficient process management and delivering top-notch customer service. Recognized for reliability and ability to ensure smooth daily operations.

Knowledgeable In LEAN SIXSIGMA Black Belt with strong background in managing front desk operations and ensuring smooth daily activities. Adept at resolving customer inquiries efficiently and fostering positive work environment. Demonstrated skills in team coordination and problem-solving.

Experienced with front desk management, ensuring efficient and welcoming environments. Utilizes strong organizational skills to streamline operations and enhance customer interactions. Track record of effective team leadership and quick problem-solving abilities.

Overview

9
years of professional experience
1
Certification

Work History

Alfred H Knight

Desk Manager
06.2024 - Current

Job overview

  • Reported daily to the UK & China head office on site operations, overseeing weighing, sampling, loading, and moisture assessment of copper and other commodities.
  • Managed client appointments and ensured compliance with Standard Operating Procedures (SOPs).
  • Conducted stock inspections and due diligence, reporting findings to the UK office and clients.
  • Provided on-site operational guidance and monitored workflow efficiency.
  • Developed standardized Excel reporting templates for inspectors.
  • Tracked and managed sample data using LabCreate software.
  • Supervised site managers and coordinated with AHK offices and discharge ports across Africa and globally.
  • Prepared detailed supervision reports for scheduled and ad hoc assignments.

Alfred H Knight

Digital Transformation Officer
09.2022 - 06.2024

Job overview

  • Data analysis and management using PIMMS software (The Implementation of Multiple Management Solutions): reception, visualization correction in order to ensure accurate information;
  • Management of the In-Track mobile application: data collection application with supporting photos;
  • Reconciliation of technical operations data;
  • Preparation of operations reports...

Alfred H Knight

Sampler (Team leader)
10.2021 - 09.2022

Job overview

  • Inspection of (Collecting, labeling and sample preparation of: Metals ...
  • Inspection of big bags and truck loaded (mining product logistics)
  • Inspecting and making sure that the big bags are not damaged, after packing the Cu Cons in it
  • Inspecting the Filling of Copper concentrate in the Big bags from PUDA SYSTEM
  • Weighing big bags on the scales in other to determine it weight according to the SOP
  • Inspecting the sampling process
  • Sealing filled Big bags to avoid contamination
  • Inspecting the Loading of copper concentrate's big bags on the trucks
  • Inspecting weighbridge trucks weights
  • Collecting information of the trucks, from the tare to the gross weight
  • Weighing
  • Data collection with In-Track mobile application
  • Member of a control audit team examining manufacturing processes and operational techniques.

COMMUS

Blasting Technician
03.2018 - 04.2019

Job overview

  • Responsible for inspecting and testing products before, during and after the loading process, to ensure that products comply with the company's SOP standards, legal requirements and customer standards.

Byrnecut Mining Pty. Ltd.

Blasting Technician
02.2017 - 03.2017

Job overview

  • Blaster/ supporter( manual scarling)/ Explosive 1 handling Storage and transport/ Explosives 2.1 charge up/

Education

In Lubumbashi

Graduation from Geology and mining
01.2021

University Overview

In Kolwezi

Baccalauréat from Mecanicien generaliste
01.2014

University Overview

CHUMA

Diploma from Mining & Geology, Mines (exploitation et carriere)
01.2012

University Overview

INPP

Certificat d'aptitude professionnelle from ENGLISH
01.2010

University Overview

Skills

  • Data Analysis & Visualization
  • Geological Mapping & Logging
  • Inventory Management & Classification
  • Office administration
  • Task delegation
  • Sales support
  • Report preparation
  • Meeting coordination
  • Customer service
  • Problem-solving
  • Problem-solving skills
  • Time management
  • Listening skills
  • Telephone and email etiquette
  • Verbal and written communication

Accomplishments

Accomplishments
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved Daily report by completing the target with accuracy and efficiency.
  • Resolved product issue through consumer testing.

Certification

  • Level Up: Python Data Acquisitions, Prep, and EDA
  • Gérer sa carrière
  • Les fondements du DevOps
  • Google Cloud Digital Leader Cert Prep: 1 Digital Transformation with Google Cloud

Additional Information

Additional Information

Ambitious

Languages

French (Full Professional)
English (Full Professional)

music, reading, learning

music, reading, learning
  • Hobbies & Interests: Music, reading, continuous learning
  • Personal Qualities: Curious, adaptable, and motivated to grow in dynamic environments
  • Languages: French (native), English (intermediate)
  • Projects & Engagement: Actively learning programming and supply chain management to strengthen technical and operational skills

Timeline

Desk Manager
Alfred H Knight
06.2024 - Current
Digital Transformation Officer
Alfred H Knight
09.2022 - 06.2024
Sampler (Team leader)
Alfred H Knight
10.2021 - 09.2022
Blasting Technician
COMMUS
03.2018 - 04.2019
Blasting Technician
Byrnecut Mining Pty. Ltd.
02.2017 - 03.2017
In Kolwezi
Baccalauréat from Mecanicien generaliste
CHUMA
Diploma from Mining & Geology, Mines (exploitation et carriere)
INPP
Certificat d'aptitude professionnelle from ENGLISH
In Lubumbashi
Graduation from Geology and mining
TSHIKUNKA MUNGONGE VICTOIREDesk Manager