Vikash Tiwari

Company Overview: Kinmarche is the Largest Retail Supermarket chain in Democratic Republic of Congo. The company operates more than 80 Supermarket /Hypermarket stores across the region, providing a diverse selection of groceries, household items, and more.

• Leadership & Team Management: Leading a team of 25 IT professionals to support and enhance the IT infrastructure of Kinmarche Retail.
• Project Management: Successfully overseeing and implementing key IT projects including SAP S/4HANA Implementation, Business Intelligence (BI), Customer Relationship Management (CRM) solutions and Warehouse Management Systems (WMS).
• IT Infrastructure Management: Managing the IT infrastructure to ensure smooth and efficient operations across all retail outlets and corporate offices.
• System Integration: Spearheading the integration of various systems to streamline operations and improve data flow between different departments and platforms.
• Strategic Planning: Collaborating with senior management to develop and execute IT strategies that align with business goals and objectives.
• Innovation & Technology Adoption: Evaluating and adopting new technologies to improve business processes and customer experience.
• Evaluated emerging technologies to identify opportunities for innovation and improvement within the organization''s IT landscape.
• Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
• Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
• Established a robust IT service management framework based on industry standards such as ITIL, driving quality improvements and operational excellence.
• Conducted regular performance evaluations to identify areas for improvement and develop targeted action plans for continuous enhancement of IT services.
• Managed life cycle replacement of hardware and software.
• Analyzed network security and current infrastructure, assessing areas in need of improvement.
• Promoted collaboration between cross-functional teams by integrating disparate systems into unified platforms for improved communication and workflow efficiency.
• Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
• Oversaw budget planning for IT resources, aligning expenditures with organizational goals.

• SAP Implementation.
• Project Management.
• WMS Implementation.
• Store Rollout, Training and Business Support Integration of POS, ERP and BI system.
• Responsible for Launching 500 plus stores and 50+ brands.
• Formation and Delivery of Standard Operation Process Manual
• Facilitating with new development as per business requirement
• Change Management
• SAP Configuration, Organizational Structure.
• Scope of SAP functionalities and enhancements needed.
• SAP Functional Support
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.

• Define Plant, Storage location and Purchase organization for Enterprise.
• Master data – Material Master, Vendor Master Creation and evaluation Purchase Info Records, Source List, Quota Arrangement, and Outline Agreements.
• Expertise in MM Documents.
• Release strategies for PO/PR and external purchasing
• Pricing Procedure, MRP, MM-FI Integration
• Training all new employees on the MM modules.
• Conducted regular audits to identify process improvement opportunities within the procurement function.
• Improved system performance by optimizing SAP MM configurations and settings.
• Developed efficient inventory management strategies, resulting in cost savings and timely delivery of materials.
• Continuously updated knowledge on industry best practices, trends, and emerging technologies related to SAP MM consulting services.
• Increased user satisfaction through timely resolution of issues and proactive training sessions.
• Created reports to provide insights into logistics operations and performance.

• Implementation of Retail Pro/POS, Store Rollout and Business Support.
• E-commerce, POS, SAP, Integration, Migration, and Rollout
• New stores Rollout and Support.
• Discount /Promotion Schemes Configuration
• Troubleshooting and assisting with the resolution of end user issues, Store Issues, and other SAP /POS related issues.

• Retail Pro ERP Implementation.
• New Store Rollout
• POS Support
• MIS/Reports
• Discount/Promotion Configuration
• Backup/Data Polling
• Increased overall productivity by automating repetitive tasks through custom script development.
• Managed multiple projects simultaneously while ensuring timely completion of each within allocated resources.
• Developed comprehensive training materials to guide staff on using new systems and applications effectively.
• Evaluated emerging technologies for potential implementation in driving organizational growth and efficiency gains.
• Analyzed network security and current infrastructure, assessing areas in need of improvement.