DEBORAH TUFIA ELANGA
PUBLIC RELATION
CAPE TOWN,WC
Summary
Dynamic professional with a proven track record in relationship management and customer service, honed at Rock Congo SA. Excelled in building client engagement and resolving issues, enhancing customer satisfaction and loyalty. Skilled in public speaking and active listening, adept at fostering strong customer relationships and driving repeat business. Demonstrates flexibility and a fast-learning ability in fast-paced environments. Innovative Relationship Manager focused on developing strategic business opportunities by delivering exemplary service to each client's individual needs. Respected professional with exceptional knowledge regarding risk management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
6
6
years of professional experience
6
6
Certifications
Work History
Relationship Manager
Rock Congo SA
03.2023 - 08.2024
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
Staff Manager
La Grace Divine Real Estate
02.2020 - 11.2022
- Established measurable performance metrics for evaluating staff effectiveness, streamlining promotions, and resource allocation decisions.
- Developed and implemented targeted marketing programs to reach desired applicant pools.
- Developed strong relationships with key clients, leading to increased repeat business and customer loyalty.
Administrator
AMI Holding
03.2018 - 09.2018
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Maintained personnel records and updated internal databases to support document management.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
Education
Johannesburg
Diploma - Public Relations
Damelin College
Johannesburg, South Africa 04.2001 -
High School Diploma -
Lycee Sainte Germaine
Kinshasa DR.Congo 04.2001 -
Skills
Relationship Building
Customer Relationships
Relationship Management
Customer Service
Public Speaking
Active Listening
Teamwork
Fast Learner
Honesty
Flexibility
Excellent Communication
Client Engagement
Issue Resolution
Certification
Office Communication
Hobbies
Cooking or Baking
Travel
Listening to Music
Timeline
Relationship Manager
Rock Congo SA
03.2023 - 08.2024
Staff Manager
La Grace Divine Real Estate
02.2020 - 11.2022
Administrator
AMI Holding
03.2018 - 09.2018
Cost and Management Accounting
11-2013
Business Law & Administrative Practice
11-2013
Marketing Management & Public Relations
08-2013
Office Communication
05-2013
Business and Office Administration 1
05-2013
English Proficiency
04-2013
Diploma - Public Relations
Damelin College
04.2001 -
High School Diploma -
Lycee Sainte Germaine
04.2001 -
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