Francy MBAYA
Kananga
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Vodacom DRC
KANANGA
09.2022 - Current
- Created user accounts and configured settings in Active Directory.
- Implemented security measures to protect sensitive information from unauthorized access.
- Deployed new versions of operating systems across multiple platforms.
- Monitored system performance to ensure optimal operations.
- Configured workstations, networks, servers and printers for end users.
- Provided technical support to clients via phone, email, and remote access.
- Responded promptly to service requests from staff members.
- Assisted colleagues with complex IT problems or inquiries.
- Resolved network connectivity issues with routers and switches.
- Maintained an inventory of all IT equipment in the organization.
- Reviewed requests for service to resolve IT difficulties, documenting and fielding tickets to improve problem resolution.
- Identified problems in printers, scanners and networking hardware, applying required fixes, or escalating issues.
- Tracked and prioritized IT tickets and requests based on severity and potential business disruptions involved.
- Served as first point of contact for incoming technical service calls and emails.
- Demonstrated advanced product knowledge to solve customer issues.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Developed and delivered training sessions to customers on how to use products more effectively.
- Worked with internal teams to deliver accurate information to customers and service accounts.
- Developed and maintained strong relations with customers to meet quality expectations.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Assisted customers with password resets, account unlocks, and security settings adjustments.
- Collaborated with other members of the IT team to ensure successful resolution of customer requests within established SLAs.
- Performed regular maintenance checks on systems under management to prevent future issues from arising.
IT Specialist
Airtel DRC
Mbujimayi
03.2021 - 08.2024
- Monitored network performance and identified areas for improvement.
- Provided technical support for users experiencing hardware or software issues.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Worked with internal teams to deliver accurate information to customers and service accounts.
Education
Bachelor of Science - Computing Science
Universty of Mbujimayi
03-2021
Skills
- Organization and Time Management
- Maintenance & Repair
- Networking
- Computer Skills
- Active Listening
- Social Perceptiveness
- Planning
- Network Administration
- Incident Management
- Software Installation
- VPN Access Management
- BMC Remedy Incident Management
- Hard Ware & Soft Ware Maintenance
- Windows Server Administration
- Microsoft Azure Administration
- Installation, configuration and maintenance of computers, printer
- Installation of network equipment
- Preventive and corrective maintenance of software and hard
- Solving LAN Network Problems
- Active Directory Management
Certification
- Cisco Ethical Hacker
- CompTIA Pentest+ PT0-002 (Ethical Hacking& Pentest) - Udemy
Languages
French
First Language
English
Intermediate (B1)
B1
Affiliations
- Read
- Music
- Football
PERSONNAL INFORMATION
Date of Birth
12-06-1995, Mbuji-Mayi
Nationality : Congolese
Marital Status : Single
PERSON TO CONTACT
Delphin MADIMBA
Email : Delphin.Madimba@vodacom.cd
Tel : +243 81 4448432
Bob BAKAMONA
Email : Bob.BakamonaBandubuile@m-pesa.cd
Tel : +243 81 4448085
Timeline
IT Support Specialist
Vodacom DRC
09.2022 - Current
IT Specialist
Airtel DRC
03.2021 - 08.2024
Bachelor of Science - Computing Science
Universty of Mbujimayi
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