PATIENT MUHOZI
Community Liaison Officer
Goma,North-Kivu
Summary
Professional with strong background in community engagement and relationship-building. Skilled in conflict resolution, communication, and public outreach. Focused on collaboration and driven by results. Reliable and adaptable to changing needs, with proven ability to foster team success.
Community-focused professional prepared to enhance community engagement and support through effective communication and relationship-building. Proven track record of organizing successful events and programs that address community needs. Reliable team player known for adaptability and commitment to achieving results. Proficient in conflict resolution and public speaking.
Experienced with building strong community relationships and fostering open communication. Utilizes effective mediation techniques to resolve conflicts and maintain positive community relations. Track record of organizing and executing community programs that meet local needs and enhance engagement.
Overview
17
17
years of professional experience
Work History
Community Liaison Officer
MONUSCO
10.2011 - Current
- Supported program evaluation efforts by gathering feedback from participants in various initiatives, ensuring continuous improvement.
- Enhanced community outreach efforts by establishing partnerships with local organizations, schools, and businesses.
- Served as an advocate for underrepresented populations within the community by voicing their concerns during decision-making processes at different levels of government or administration.
- Provided training for staff members regarding best practices in engaging communities effectively, enhancing overall outreach efforts.
- Promoted a positive image of the organization to the public through proactive responses to inquiries, complaints, and concerns.
- Coordinated volunteer recruitment drives for various projects, resulting in a diverse pool of committed individuals willing to contribute their time and skills.
- Contributed to policy development by providing insights into community needs based on extensive knowledge of local issues.
- Monitored and evaluated the effectiveness of existing programs or services by analyzing data, preparing reports and making recommendations for improvement.
- Increased awareness of available resources by creating and distributing informative materials about programs and services offered.
- Strengthened community relationships by organizing and hosting regular meetings, workshops, and events.
- Collaborated with multiple departments within the organization to develop comprehensive approaches to addressing complex community issues.
- Improved public safety within the community by coordinating programs and resources that address crime prevention and intervention.
- Communicated with community members to assess concerns or current issues and identify corrective measures.
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
- Approached issues proactively to best meet current and future community needs.
- Served as a liaison between different departments internally ensuring maximum efficiency in addressing community needs.
- Developed and implemented strategies to address community concerns, resulting in increased trust and satisfaction.
- Organized workshops for staff members on cultural competence and inclusivity practices to better serve diverse populations within the community.
- Mitigated conflict within community by mediating disputes and facilitating discussions aimed at finding mutually beneficial solutions.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Administrative Assistant
UNHCR Office
04.2009 - 10.2011
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Liaised between clients and vendors and maintained effective lines of communication.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Self-motivated, with a strong sense of personal responsibility.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Worked flexible hours across night, weekend, and holiday shifts.
Logistic Assistant
American Bar Association
03.2009 - 04.2009
- Generated, distributed and filed copies of all billing paperwork.
- Implemented Lean principles within warehousing activities, reducing waste and increasing overall operational efficiency.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Documented received materials into MSRP system.
- Documented received materials into MSRP system.
- Participated in the selection process for new vendors or carriers based on quality, reliability, and cost-effectiveness criteria.
- Maintained a safe work environment by enforcing strict adherence to safety regulations and protocols.
- Contributed to the planning and execution of successful company-wide inventory counts on an annual basis.
- Improved supply chain efficiency by establishing strong relationships with key suppliers and carriers.
- Monitored inbound shipments proactively identifying potential delays or disruptions allowing for early intervention measures.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Ensured accurate documentation, maintaining detailed records of shipments, invoices, and receipts for compliance purposes.
- Managed purchase order processing from initiation to completion, verifying accuracy at each stage to prevent errors or delays in fulfillment.
- Reduced order fulfillment times with effective coordination of logistics processes and transportation schedules.
- Enhanced supply chain efficiency by optimizing shipping schedules and routes.
- Optimized transportation strategies by analyzing route performance data and adjusting plans accordingly.
- Enhanced team communication with weekly meetings to discuss logistics challenges and solutions.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Project Manager
Heal Africa
07.2007 - 01.2009
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Monitored project progress, identified risks and took corrective action as needed.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Managed projects from procurement to commission.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Maintained open communication by presenting regular updates on project status to customers.
- Identified plans and resources required to meet project goals and objectives.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Monitored project performance to identify areas of improvement and make adjustments.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Developed and implemented project plans and budgets to ensure successful execution.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Proved successful working within tight deadlines and a fast-paced environment.
- Improved stakeholder satisfaction with detailed project updates and proactive issue resolution.
- Promoted innovation within project teams, encouraging exploration of new tools and methodologies to enhance project outcomes.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
BBA - Business Administration
Universite Libre Des Grands Lacs
Goma, Democratic Republic Of Congo10-2007
High School Diploma -
Colleige I Abbe Loya
Kinshasa, Democratic Republic Of Congo07-2000
Skills
- Community Engagement
- Cultural Sensitivity
- Volunteer Management
- Stakeholder Management
- Community Resources
- Public Speaking
- Community Networking
Travelling and Reading
Traveling offered me multitude of benefits that enrich both my mind and body. Exploring new destinations exposed me to diverse cultures, broadening my perspectives and fostering empathy and understanding toward different ways of life. This cultural exchange inspired my creativity and offered me fresh ideas by experiencing unique traditions, arts, and lifestyles. Traveling also provided me a break from daily routines, which helped me reduce stress and improved my mental well-being. Walking, hiking and exploring new places, promoted my ability in problem-solving skills, adaptability, and self-confidence as individual. Helped overcome language barriers and unfamiliar situations. These experiences contributed to my personal growth and left lasting memories that enriched my life in countless ways.
As per reading, it offers me numerous benefits that impact both mental and emotional well-being. It stimulates my brain, improves my memory, concentration, and critical thinking skills by challenging my mind to interpret and retain information. Reading also helps me reduce stress and relax. It also allows me to escape into different worlds or perspectives. Emotionally, it builds my empathy by helping me understand diverse characters, cultures, and viewpoints, which fosters a greater understanding of my professional environment. Additionally, reading has significantly expanded my vocabulary and improved my communication skills, making it a valuable tool for my personal and professional growth.
Languages
Swahili
Native language
French
Proficient
C2
English
Proficient
C2
Timeline
Community Liaison Officer
MONUSCO
10.2011 - Current
Administrative Assistant
UNHCR Office
04.2009 - 10.2011
Logistic Assistant
American Bar Association
03.2009 - 04.2009
Project Manager
Heal Africa
07.2007 - 01.2009
BBA - Business Administration
Universite Libre Des Grands Lacs
High School Diploma -
Colleige I Abbe Loya
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